Multi Site Practice Manager, Primary Care

Company: Altea Medical

Location: Bellingham and Everett, Washington

Employment Type: Full Time, On Site

Salary Range: $80,000 to $100,000 annually, based on experience and qualifications

Altea Medical is dedicated to providing technology enabled, high quality primary care services to communities throughout Washington. We pride ourselves on our patient centered approach, commitment to clinical excellence, and focus on creating an environment where healthcare professionals can deliver exceptional care.

We are seeking an experienced, motivated, and results driven Multi Site Practice Manager to oversee the daily operations of our outpatient primary care clinics in Bellingham and Everett, Washington.

This position requires a hands on leader who understands the complete workflow of an outpatient primary care practice and can effectively manage clinical operations, staff performance, patient care coordination, and administrative processes across multiple locations.

The ideal candidate is an organized, proactive problem solver who can balance the operational needs of two clinics while maintaining high standards of patient care, employee accountability, and operational efficiency.

The Practice Manager will divide their time between both locations based on operational needs and will work closely with clinical providers, support staff, and senior leadership to ensure both clinics operate successfully.

• Oversee daily operations of both outpatient primary care clinics, ensuring efficient workflows and consistent operational standards.
• Maintain an active on site presence at both locations to provide leadership, address operational challenges, and support clinical teams.
• Develop, implement, and maintain standardized policies, procedures, and workflows across both clinics.
• Monitor patient scheduling, provider schedules, clinic capacity, and patient flow to maximize efficiency and accessibility.
• Ensure appropriate staffing coverage and resource allocation based on patient volume and operational needs.
• Oversee referral coordination, ancillary services, and other processes supporting continuity of patient care.
• Identify operational inefficiencies and implement practical solutions to improve clinic performance.
• Ensure compliance with applicable healthcare regulations, patient safety standards, and organizational policies.

• Provide direct supervision and leadership to clinical support and administrative staff across both locations.
• Manage employee scheduling, attendance, performance, and daily staffing needs.
• Participate in the recruitment, interviewing, hiring, onboarding, and training of clinic personnel.
• Conduct employee performance evaluations, provide ongoing coaching, and address performance concerns promptly and professionally.
• Establish clear expectations and promote accountability, teamwork, and consistent performance standards.
• Foster a positive, collaborative, and professional work environment that supports employee engagement and retention.
• Serve as a primary point of contact for staff regarding operational questions, workflow concerns, and day to day challenges.
• Maintain effective communication between both clinics and senior leadership.

• Ensure both clinics provide high quality, patient centered care and exceptional customer service.
• Monitor patient satisfaction and address concerns, complaints, and service recovery matters in a timely and professional manner.
• Collaborate with providers and clinical staff to improve patient access, appointment availability, and continuity of care.
• Evaluate patient flow and identify opportunities to reduce wait times and improve the overall patient experience.
• Support effective communication and coordination between providers, clinical support teams, and administrative personnel.
• Promote a culture of professionalism, compassion, and accountability in all patient interactions.

• Monitor clinic performance indicators, including patient volume, provider utilization, scheduling efficiency, and operational productivity.
• Partner with revenue cycle management teams to address billing, coding, insurance verification, and reimbursement concerns.
• Ensure accurate and timely completion of clinic documentation and administrative reporting.
• Oversee inventory management, medical supplies, equipment needs, and purchasing…