Hospital Manager

For over two decades, Northwest Veterinary Clinic of Mount Vernon has been a trusted provider of exceptional equine care in the Skagit Valley and surrounding areas. Our modern facility is equipped to offer both in-clinic and ambulatory services, including surgery, lameness diagnostics, dentistry, reproductive care, and comprehensive wellness programs. At Northwest Veterinary Clinic, our mission is to enhance the health and performance of every horse we serve while building lasting relationships with clients and the equine community.

The Hospital Manager works daily to develop an efficient and effective hospital support team by fostering an environment of trust, teamwork, and accountability. The Hospital Manager partners with the Veterinarian to provide an efficient and profitable operation by driving revenue and managing costs while creating a hospital culture based on high‑quality patient care and excellent customer service.

• Supervises the staff within all hospital support departments; achieves and maintains all labor goals.
• Hires and trains office and technical clinic support staff; responsible for new hire paperwork.
• Orients and trains new clinic staff to the hospital and duties.
• Reviews work performance of direct reports, constructively delivers feedback, resolves personnel issues, and discusses with the Regional Manager weekly.
• Conducts timely performance appraisals.
• Documents and reports accidents; files appropriate reports.
• Writes policies/procedures relating to all technical aspects of the hospital and presents for approval.
• Manages schedules for technical and administrative staff and coordinates the DVM.
• Monitors Workforce Management for missed punches and management of overtime hours daily.
• Administers daily operations.
• Works with the Pet Vet Care Centers support team to ensure compliance with all administrative responsibilities.
• Monitors budgets, purchases equipment and supplies, and oversees the maintenance of the facility.
• Responsible for submitting contract veterinarian invoices and all local vendor invoices, ensuring invoice accuracy, and obtaining W‑9s from local vendors.
• Assists in resolving issues with pet owners where appropriate.
• Reviews revenue, labor, and employee issues with the Pet Vet leadership on a weekly conference call; achieves goals set in each area.
• Responsible for all local accounting functions; ensures daily financial information is accurate.
• Oversees inventory management and ensures proper documentation and systems are in place.
• May establish and oversee billing practices; reviews and maintains billing accuracy and oversees charge capturing.
• May be responsible for contracts or negotiations with insurance providers.
• Maintains compliance of current licensure and display of the same; maintains updated licenses for DVMs.
• Performs other duties and responsibilities as assigned by the Manager.

• Analytical skills; strong ability to analyze information quickly and efficiently as it relates to the hospital’s finances.
• Strategic planning; ability for financial forecasting, marketing plans, and long‑term plans for the growth of the practice.
• Leadership; ability to effectively manage and direct hospital staff towards a common goal.
• Decision‑making skills; possess the ability to make good decisions, solve problems, and decide on essential matters.
• Communications; demonstrate the ability to communicate, orally, and in writing, effectively to convey necessary information to hospital staff.
• Resourcefulness and adaptability; ability to take initiative and get things done, and to adapt to changes or new information.
• Compliance; ability to understand and manage important compliance regulations and requirements of the hospital.
• Planning and prioritizing; must organize work efficiently, set priorities, and establish plans and timetables for achieving goals.

• Bachelor’s degree in business, health science or related field strongly preferred.
• At a minimum, five years of direct office management experience, including at least two years of supervisory experience is required.
• Certified Veterinary Practice Manager (CVPM) or Master of Healthcare…