DSHS ESA Child Support Enforcement Officer - Lead Worker

Child Support Enforcement Officer 3 - Lead Worker

The Division of Child Support is hiring for multiple Support Enforcement Officer 3s to serve as lead workers in their Everett, Mt. Vernon, and Smokey Point offices. As a Support Enforcement Officer 3, you'll step in when families need stability and fairness by ensuring children get the financial and medical support they are owed. You'll research cases, understand the details, and take action that can change how people are supported.

You will work on complex cases, solve problems, and make informed decisions using your expertise and judgment.

As a lead worker, you will also guide and mentor others on your team, helping them learn and grow. Some days are fast and busy. Some conversations are tough. But every day, your work has purpose. You are the person who brings clarity, structure, and accountability when it matters most.

Two years of college level coursework*, AND Four years
* of experience related to child support enforcement and/or debt collection, including two years of experience as a Support Enforcement Officer.

* Note:

Equivalent education and/or experience may be substitute year for year.

Additional knowledge, skills and abilities we are looking for:

• Understanding of laws and regulations:
  Knowledge of State statutes and Federal regulations, court decisions, paternity proceedings, accounting and collection practices, legal rights, and remedies in support enforcement.
• Math skills:
  Calculates support amounts and debt balances quickly and accurately using detailed financial data.
• Team leadership:
  You're confident mentoring others and helping them grow in their roles.
• Collection experience:
  You have experience with enforcement practices, interpreting financial records, and tracking payments.
• Time management:
  You juggle competing tasks and deadlines without letting the details slip.
• Investigative skills:
  You know how to gather information from various sources to make informed decisions.
• Adaptability:
  You stay steady and responsive in a fast-changing policy and workload environment.
• Technical skills:
  You are comfortable using case management systems like the Support Enforcement Management System.
• Independence:
  You work well on your own, make sound decisions, and stay focused on priorities.
• Conflict resolution skills:
  To calmly and respectfully de-escalate difficult or emotionally charged interactions.
• Strong communication skills:
  Able to clearly explain complex legal and financial information to individuals from diverse backgrounds.

Interested? Apply today!

The Department of Social and Health Services' (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.