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Customer Success Manager
Job in
Mount Washington, Bullitt County, Kentucky, 40047, USA
Listed on 2025-12-09
Listing for:
RingCentral
Full Time
position Listed on 2025-12-09
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Why consider this job opportunity:
- Salary up to $113,000 for full‑time employees
- Comprehensive benefits package including medical, dental, vision, and life insurance
- Flexible work options including remote, on‑site, and hybrid work arrangements
- Opportunities for professional growth and advancement within a recognized Best Place to Work
- Employee perks and discounts program, along with wellness programs and parental support
- Employee bonus referral program and student loan refinancing assistance
- Develop and maintain strong relationships with high‑profile customers to serve as their trusted partner
- Proactively drive adoption of Ring Central’s product technology stack to maximize customer ROI
- Facilitate quarterly business reviews and execute mutual success plans to ensure customer satisfaction
- Mitigate churn risk and protect monthly recurring revenue growth for valued customers
- Partner cross‑functionally with various teams to create customer success that drives account growth
- 3 to 7 years of direct and verifiable major accounts‑level customer success experience
- Proven track record of exceeding customer satisfaction and adoption goals
- Strong analytical, problem‑solving, and communication skills
- Experience interacting with and influencing C‑level executives
- BS or equivalent education and relevant experience
- Experience with VoIP technology and Contact Center terminology
- Knowledge in advanced network troubleshooting and terminology
- Excellent presentation skills for various audience sizes
- Ability to lead and manage internal and customer resources effectively
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