PHARMACY/TECHNICIAN
Listed on 2025-12-31
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Retail
Customer Service Rep, Retail Associate/ Customer Service
Overview
PHARMACY/TECHNICIAN role vide exceptional customer service to help people live healthier lives by treating customers and employees in a fair and ethical manner, in a safe, clean, inclusive environment, and with accurate pricing. Provide direct patient interaction with health and wellness services as allowed by state and federal laws. Demonstrate Kroger's core values of respect, honesty, integrity, diversity, inclusion and safety.
The information below summarizes responsibilities and qualifications for this role.
Responsibilities- Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud
- Adhere to food safety, sanitation and safety regulations and notify management of unsafe conditions
- Understand and perform ordering functions with primary and secondary wholesalers
- Follow company guidelines on computerized inventory management, control, and ordering of medications, devices, supplements and supplies
- Maintain clean and organized work stations and customer waiting areas
- Count, measure and prepare specified product using company best practices
- Complete billing procedures adequately to ensure value to the customer and the company
- Answer phone, triage calls, and respond to inquiries as appropriate
- Adhere to guidelines on accepting and tendering vendor coupons and stock management
- Operate the cash register following cashier handling policies, including electronic transactions and cash/check handling
- Provide a stellar customer experience while completing reception, data entry, adjudication, and product dispensing steps
- Assist pharmacist in all responsibilities except those requiring professional judgment
- Understand and comply with HIPAA regulations and company policies
- Support health and wellness initiatives
- Put away legend orders, including Central Fill deliveries
- Work cooperatively in a high-paced and sometimes stressful environment
- Manage conflict in a reasonable, nonconfrontational manner
- Act with honesty and integrity regarding customer and business information
- Follow directions and seek assistance to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Must be able to perform essential job functions with or without reasonable accommodation
MINIMUM
- High School Diploma or GED
- Must be 18 years old
- Ability to handle highly confidential information
- Meets minimum state requirements to perform the functions related to the position
DESIRED
- Any previous comparable experience
- Any equivalent experience of a pharmacy clerk
- EPRN familiarity
From one tiny Cincinnati grocery store more than a century ago, Kroger has grown into the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. We are America’s grocer, committed to diversity, inclusion and safety, and dedicated to helping customers and communities live healthier lives.
What You’ll Receive From Us- Comprehensive healthcare coverage, including medical, dental, vision and prescription coverage
- Flexible scheduling for full- and part-time roles with paid time off based on eligibility
- Emotional and financial support with counseling and financial coaching
- Valuable associate discounts on purchases
- Up to $21,000 in tuition reimbursement over your career
- Growth opportunities through training programs and diverse career pathways
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