Customer Service Representative

Customer Service Representative - State Farm Agent Team Member

Location:

Louisville, KY | Salary: $30,000 - $60,000 (approx)

This role provides friendly, quick, and safe customer service. The incumbent will conduct sales transactions, prepare quality food, maintain inventory, and ensure the store remains clean and well‑stocked.

• Provide Five Star customer service by greeting, thanking, making eye contact, and engaging with customers, making them feel welcome and appreciative.
• Complete fast‑paced, accurate sales transactions on a register, and accurately account for any mistakes in transactions such as voids or misprints of financial products.
• Prepare quality food using food service equipment (fryers, ovens, slicers, etc.) according to Five Star guidelines and food‑safety standards.
• Maintain PAR levels in the Deli (Cold and Hot).
• Promote Five Star specials by informing customers and suggestively selling on each transaction.
• Clean and merchandise sales areas (deli, sales floor, and cooler) to ensure product is always visually appealing and available for customers.
• Clean floors, restrooms, parking lots, and all other areas around the store.
• Practice safe working habits that align with company safety rules.
• Comply with all local, state, and federal laws.
• Follow all company policies as outlined in the Five Star employee handbook.

• At least 18 years old.
• Ability to multi‑task to meet customer’s needs.
• Professional appearance and a positive attitude.
• Team player, honest, hardworking, and excellent attendance.
• Basic computer skills.

• Ability to work on different shifts (a.m., p.m., overnight), weekends, and holidays.
• Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting (up to 55 lbs.), working in cold indoor environments (35 degrees or less), and food service preparation.
• Ability to work in varying seasonal weather conditions.

Five Star is an Equal Opportunity Employer.

Seniority Level: Entry level |

Employment Type:

Part‑time | Job Function:
Other | Industry: Retail