Insurance Client Service Specialist
Listed on 2025-12-21
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Customer Service/HelpDesk
Client Service Specialist – Commercial Lines (McGriff, a division of Marsh McLennan Agency)
Award‑winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day.
As our Client Service Specialist on the Commercial Lines team, you’ll support the service and production team in reaching overall agency revenue and retention goals by processing new and renewal business, updating and maintaining information in the client management system, addressing and resolving client questions and issues, escalating issues of increased complexity, providing clients with information including plan details, rates, contributions, assembling proposals and other presentations, assisting in the preparation of new and renewal proposals, stewardship reports, service plans and comparisons, and maintaining daily client processing functions such as endorsements, policies, audits, pending cancellations, and .
Qualifications- Assignment based primarily upon the individual’s minimal level of experience and production capacity to service a midsize book of business
- High school diploma or equivalent
- Demonstrated proficiency in computer applications such as Microsoft Office Suite
- Strong organizational and project skills
- Strong communication and interpersonal skills (written and verbal)
- Act with responsiveness, urgency, and professionalism in all matters
- Prioritize work to achieve timely completion of the most critical and sensitive activities
- Respond quickly to client requests and work to provide appropriate information
- Accept accountability for the quality of work
- Insurance license
- Five years of industry‑specific experience
- LOB designations
- College or advanced degree
- Stock purchase opportunities
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid Work / Remote work
- Charitable contribution match programs
Marsh McLennan and its affiliates are EEO Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
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