Skin Care Retail Associate

Responsible for all sales activities and sales associate job duties, from open to close. Expected to elevate company standards, be well educated on physician-grade skincare, achieve sales goals, provide extraordinary customer service and meet client’s expectations.

Schedule: 40 hours/week

• Monday: 7:45 AM – 5:00 PM

• Tuesday: 7:45 AM – 5:00 PM

• Wednesday: 7:45 AM – 5:00 PM

• Thursday: 7:45 AM – 5:00 PM

• Friday: 7:45 AM – 5:00 PM

Here are just a few things we offer:

• Access to health, dental, and vision insurance
• Health Savings Account $500 matching contribution
• Eligible for PTO and Holiday pay
• Company paid life insurance and long-term disability (full-time only)
• Access to voluntary short term disability insurance (full-time only)
• Access to additional life insurance
• Eligible for Accident and Critical Illness Insurance, Hospital Indemnity and Cancer Guardian
• 401K with employer contribution
• Profit sharing
• Employee discounts
• And much more!

Essential Functions

• Assess customers’ needs and provide assistance and information on product features
• “Go the extra mile” to drive sales
• Maintain in-stock and presentable condition assigned areas
• Actively seek out customers in store
• Cross sell products
• Ear piercing
• Team up with co-workers to ensure proper customer service
• Build productive trust relationships with customers
• Ensure high levels of customer satisfaction through excellent sales service
• Remain knowledgeable of products offered and discuss available option
• Attend trainings for various skincare lines
• Monitor the Patient Loyalty Program
• Develop relationships with patient/clients:
  Patient follow up, calls when refills needed, follow up after new purchases
• Thank you notes, as needed
• Assist in managing schedule for retail staff
• Train part-time retail staff on new policies/procedures
• Review unapplied credits
• Close out at end of the day/Close shop PM
• Physically receive inventory
• Check barcodes when orders come in
• Organize and keep shelves clean
• Keep other staff trained on products
• Schedule patients for events
• Input silent auction gift cards for donations
• Makeup application
• Help keep clean work area
• Wash makeup brushes weekly
• Assist with planning events
• Assist with social media updates
• Assist manager with ordering as needed
• Help bring on new items to office that will increase revenue
• Attend monthly inventory counts
• Promote all aspects of the practice
• Assist Cosmetic Manager with miscellaneous projects, as needed
• Adherence to compliance and completion of compliance training.
• Performs other related duties as assigned.

Education

• High school education or G.E.D. equivalent
• Proven working experience as sales associate

Knowledge, Skills and Abilities

• Proficiency in English
• Working knowledge of customer and market dynamics
• Track record of over-achieving sales quote
• Basic understanding of sales principles and customer service practices
• Disciplined to work in accordance with accepted standards
• Prior experience in a medical practice is preferred
• Organized and able to manage priorities
• Resourceful in problem solving
• Solid communication and interpersonal skills
• Ability to take and follow through with tasks
• Ability to communicate professionally and effectively with patients, coworkers, and physicians
• Strong customer service focus
• Strong computer skills
• Ability to work after hours for events
• Maintain professional appearance and conduct in all work-related situations
• Must be detail oriented.
• Must have excellent communication skills and the ability to communicate effectively orally and in writing.
• Demonstrated leadership experience. Must be able to demonstrate leadership by serving as an example to others with regard to professional behavior, handling multiple tasks, maintaining a positive attitude, and in response to organizational change.
• Proficiency with Microsoft Word, Excel and PowerPoint is required. Must be able to learn new software quickly.
• Must possess excellent leadership, organizational, and computer skills.
• Ability to work effectively and cooperatively with staff, board, clients, and the public.
• Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
• Ability to use time productively and contribute to high levels…