Snow Solution Architect

The Service Now Pre-Sales Solution Architect is responsible for shaping, positioning, and designing enterprise-grade Service Now solutions in collaboration with customers, account teams, and delivery teams. This role bridges application knowledge with business acumen, translating customer requirements into high-value solutions that showcase the full potential of the Service Now platform. The position plays a key role in driving new business, enabling successful sales cycles, and ensuring proposed solutions are both technically sound and commercially viable.

• Pre-Sales Engagement and Solution Design
  • Work closely with sales to attend second, and/or subsequent, client meetings and support business focused discussions, bringing industry solution knowledge to bear.
  • Single-Thread SN only
    • Partner with specialist sales, CEPs, and customer stakeholders to understand business challenges, IT landscape, and transformation goals.
    • Design and document end-to-end Service Now solutions that align with customer needs, industry best practices, and platform capabilities.
  • Multi-Thread
    • Become an active part of the bid pursuit team. Partner with sales, Solution Director(s), other SAs, CEPs, and customer stakeholders to understand business challenges, IT landscape, and transformation goals.
    • Design and document Service Now solutions that dovetail and support the overall solution but that also align with customer needs, industry best practices, and platform capabilities.
  • Lead discovery workshops to gather business requirements, pain points, and desired outcomes.
  • Responsible for understanding business and technical problems addressed by the solutions including key regulations, business drivers, evolving business needs, security etc.
  • Advise the client (and the bid team should this be a Multi-Thread solution) on the impact of new technologies on their existing technical and information system environment.
  • Develop detailed solution blueprints, architectural diagrams, and platform roadmaps.
  • Recommend appropriate Service Now products and modules (ITSM, ITOM, IRM/GRC, CSM, TPSM, HRSD, App Engine, Now Assist, etc.).
  • May require some travel to support Atos conferences and customer workshops. Develop "blueprint" technical solutions in both pre-sales, and where appropriate, post sales initiatives.
• Demonstrations and Proofs of Concept
  • Build and deliver tailored Service Now demonstrations showcasing relevant use cases and value propositions.
  • Configure demo instances and prototype workflows to illustrate proposed capabilities.
  • Coordinate with Service Now to have their product development teams present platform functionality to the customer.
  • Deliver product and prototype-based demonstrations.
• Proposal and Bid Support
  • Collaborate with bid teams to produce high-quality RfP/RfI responses, proposals, and SoWs.
  • Define scope, estimates, and implementation approaches for proposed solutions.
  • Contribute to commercial discussions, ensuring solutions are cost-effective while delivering business value.
  • Stay current on competitive analysis and understanding differentiators between the company and its competitors.
  • Develop, Enhance, and Maintain Cost models (Project and Support).
• Thought Leadership and Evangelism
  • Maintain knowledge of the Service Now platform, roadmap, and latest release features.
  • Advise customers on platform governance, architecture standards, and operating models.
  • Represent the company at industry events, webinars, and Service Now community forums.
• Collaboration and Handover
  • Work closely with delivery technical architects and project managers to ensure a smooth handover of won bids into Delivery.
  • Support the implementation team in early stages (usually Plan) to safeguard design integrity.
  • Review post-implementation Close Down report and identify lessons learned to feed back to the Pre-Sales/Sales teams.
• Technical Expertise
  • Strong understanding of Service Now architecture, capabilities, and integrations.
  • Strong level of knowledge of multiple Service Now applications.
  • Strong understanding of one or more Service Now Industry solutions.
  • Familiarity with CSDM, CMDB best practices, and ITIL® processes.
  • Experience specifying integrations between Service Now and third-party systems (e.g., monitoring tools, ERP, CRM, identity management).
• Consulting and Sales Skills
  • Ability to translate business requirements into compelling technical solutions.
  • Strong presentation and storytelling skills to articulate business value.
  • Experience in creating persuasive solution documents, diagrams, and bid responses.
  • Excellent communication and stakeholder engagement skills (C-level to technical teams).
  • Strong analytical, problem-solving, and conceptual thinking abilities.
  • Collaborative mindset with the ability to work in cross-functional teams.
  • Able to deliver, or lead a team to deliver, a Strategic Road mapping engagement with a customer.
• Product Development and Support
  • Identify opportunities for new products/offerings and communicate with the Global Portfolio team.
  • Collaborate with Global…