Video Center Representative

Job Location:

Mountain Home Admin Office - MOUNTAIN HOME, , Position Type:
Full Time, Job Category:
Banking, Pioneer FCU offers a complete benefits package to all team members that includes, but not limited to:

• An excellent compensation package starting at $17.37 (DOE)
• Bilingual Pay wage differential (additional compensation if fluent in Spanish)
• An 8% Employer Matching dollar-for-dollar
  401(k) program after Year One
• Health, dental and vision insurance
• Pioneer pays a minimum of 80% of the benefit premiums for full time team members
• 12 paid holidays including day after Thanksgiving for Team Member Appreciation Day
• Accrue up to12days of Paid Time Offin year one, plus Birthday and Work Anniversary accrued days off
• PTO accrual increases with Pioneer seniority
• Up to $300 in Interest‑free Wardrobe Salary Advance available on Day One!
• Up to $2,000 in Interest‑free Technology Salary Advance
• Up to $1,000 Interest‑free Wellness Advance to purchase gym membership, Peloton, or any exercise equipment
• Up to $2,300 in Tuition reimbursement per semester
• Childcare reimbursement up to $100 per child per month
• So much more!

As a progressive financial services provider, we are seeking a dynamic, enthusiastic individual to join our team as aVideo Center Representative in our Administrative Offices in Mountain Home, .

Bilingual in English & Spanish is preferred but not required.

Responsible for enhancing the member's experience by using the Personal Teller Machines (PTM) and video platforms to assist members and potential members with their Credit Union needs; explains services, sets up new accounts, responds to problems, assists members with their loan applications; processes loan disbursements, and assists members with their financial needs. Will also provide a variety of paying and receiving functions, including processing deposits, withdrawals, transfers, loan payments, and wires.

All Video Center Representatives will have monthly goals and will assist other team members with a variety of duties.

Video Center Representatives work flexible shifts to accommodate the extended operating hours of the credit union. The Video Center Representatives will ensure Pioneer's service standards are always met while diligently working towards delivering 'WOW' through exceptional service. Matches Credit Union services and products to member's needs, and proactively seek new business with members or potential members by utilizing and participating in community events.

Maintains a professional business appearance, and continually delivers Pioneer Brand through service and appearance.

• Responsible for handling a variety of member service functions via Personal Teller Machines, including but not limited to assisting members with requests and basic teller transactions, answering questions about products and services including loan products and resolving issues and concerns. Reports malfunctions of PTMs to management. Educates and promotes usage of PTMs with members and potential members. Provides technical support to members and potential members while utilizing video technology.
  
  Accurately balance and process teller transactions on multiple platforms while making the member interaction seamless. Accurately balances daily transactions and check totals. Investigates and resolves out-of-balance conditions. Works diligently to stay current on all Pioneer products and services, to include but not limited to deposit accounts, loan products, electronic banking features, video platforms, online account and loan opening, and Docu Sign for loan closings, signature cards, and forms.
  
  Ability to use multiple systems to assist internal and external requests. Completes assigned training to…