Patient Registration - Bilingual Job Mountain Home area,Idaho USA,Healthcare

DESERT SAGE HEALTH CENTERS

Job Description

MEDICAL / BH / DENTAL PATIENT REGISTRATION

A. GENERAL DUTIES
:
Schedule appointments and provide the necessary front office support for organization; answer telephone, retrieves voice messages and returns calls; maintain tracking system and data collection activities.

B. SUPERVISION RECEIVED

Work under the daily supervision of the Clinic Manager.
Responsible to report and work under the Clinic Manager according to steps in Health Center policies, in the absence of the Clinic Manager report to the Operations Manager.

C. PRINCIPAL DUTIES

Greets and welcomes all patients/visitors to the clinic in a courteous, helpful and friendly manner.

Determines purpose of visit or phone calls and directs patients/visitors/callers to appropriate area. In the event of emergency, seeks clinical support staff assistance.

Performs intake duties including explaining various forms such as Patient Registration, Depression Screen, DOT forms, Sliding Scale Discount Availability, Patient Rights, Medical Releases and Insurance. Explain the Right to Privacy Act (HIPAA’s Notice of Privacy form) to new patients.

Updates and verifies demographic information for established patients to include: addresses, phone numbers, insurance benefits, and emergency contact. Check for missing information and collect if appropriate i.e. patient photo, patient portal registration, Healthy Connection referral as applicable.

Registers new patients. This activity includes, but is not limited to, interviewing patients, offer/explain sliding scale discount eligibility, registration forms, entering data into computer system, collecting/verifying/scanning insurance for billing, Healthy Connection referral, upload patient photo, patient portal registration, obtaining necessary signatures, and FQHC sociological data as required i.e. veteran, agricultural status, race/ethnicity, SOGI, income levels.

Promptly check-in patients arriving for their appointments, monitors time waiting (no more than 10 minutes) for clinical support staff to take patient to exam rooms and proactively communicates reasons for excessive wait time with patient and/or clinical support staff.

Participate in morning huddles with clinical and/or dental staff to prepare for work day to include needs for interpretation, available appointments

Determine timeframe for appointment requests for new and established patients utilizing standards of scheduling protocol and the degree of patient’s medical needs.

Monitor and update ‘Eligibility and Phone’ reports to verify insurance and monitor patient’s re-schedule requests from phone reminder calls.

Efficiently reschedules return appointments and assess patient for satisfaction of visit when the patient presents to “check-out” to finish their appointment.

Maintain knowledge of the current standard scheduling and tools.

Offer and/or update sliding scale discount to every patient (no insurance, under-insured and insured, & Medicare) information for eligibility for discounted services.

Explains the 340B medication program to patients and verifies 340B information is up-to-date and accurate on an annual basis.

Collect monies and payments from patients for office visits and any fees due at time of service (TOS) during “check-in” for patient’s visit and collects Advanced Beneficiary Notice (ABN) for non-covered services, as appropriate.

Direct medication refill requests to the clinical support staff via patient case in electronic health computer system.

Knowledge on how to problem-solve various situations that occur in the medical, behavioral health and/or dental electronic health record system related to the patient’s statement, demographics and insurance information.

Maintain cash box balancing at the beginning and end of each day. Conduct/complete the daily close for each site at day’s end by balancing cash box to Transaction Detail Balancing Report and other closing duties. i.e. lock front door, sets night/holiday on-call provider phone messaging for after-hours calls, check out all patients, secure cash box, secure keys, turn lights off, set security alarm, etc.

Assist with cyclic statements at end of each week; stamp…


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