Account Services Director, Marine

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility®.

$71,900.00 /yr – $97,100.00 /yr

• Direct and coordinate service delivery on the assigned account portfolio and work to achieve targets within the job area with direct impact on stakeholder results.
• Key point of contact for internal business partners and other internal stakeholders involved on the account.
• Serves as a key contact for servicing brokers and provides a differentiated customer service experience through regular interactions.
• Handles complex tasks or escalated issues including account review and analysis, policy issuance, rating preparation, billing, audit questions, CRITs resolution, etc.
• Provides leadership with practical knowledge to other less experienced Underwriting Operations team members, directing, resolving problems, distributing work, training and/or performing quality assurance as needed.
• Develops strong relationships with key partners (underwriters, operations, global service operations, IT, etc.).
• Adheres to compliance and regulatory standards and maintains account files and documentation.
• Participates in projects as needed.

• Commercial account manager experience and prior relevant insurance industry experience (multi-line, admitted commercial P&C experience highly desired).
• Demonstrated expertise in workers compensation, auto, general liability, property, umbrella, excess liability.
• Strong customer‑service orientation with an ability to operationalize customer needs.
• Self‑motivated, action‑prone, and able to manage competing demands.
• Strong ability to develop and nurture relationships with key partners (underwriters, operations, global service operations, IT, etc.).
• Effective communication skills – written and verbal.
• Ability to work in a fast‑paced work environment.
• Proficient in Microsoft Office Suite. Knowledge of Smartsheet, Image Right, other insurance platforms desired (Policy Writer, Policy Decisions, other insurance policy issuance platforms).

• 5+ years’ experience working in commercial lines insurance.
• Bachelor’s degree (work experience may substitute for education requirement).
• Insurance certification/designation is a plus.

Base salary plus incentive eligibility. Total individual compensation (base salary, short & long‑term incentives) will be determined by geographic location, scope & responsibilities, qualifications, talent availability and business needs.

Arch is committed to helping employees succeed through a comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401(k) with generous matching; 20 days PTO per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Off; basic life and AD&D insurance as well as short and long‑term disability;

paid parental leave up to 10 weeks; student loan assistance and tuition reimbursement; backup child and elder care; and more. to learn more on available benefits.

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert!

For Colorado applicants – the deadline to submit your application is:
November 07, 2025
.

Location:

Mountain Home, UT
.

Seniority level:
Mid‑Senior level
.

Employment type:

Full‑time
.

Job function:
Sales and Business Development
.

Industry:
Insurance
.

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