Jack Box - TEAM LEADER

Jack in the Box - TEAM LEADER at Giants Baseball & Softball Camps

Position Summary: Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all Jack in the Box procedures, systems and standards.

• Well-Trained
  • (Hassle Free) Always says "YES" to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate.
  • Trains and coaches team members using the Guest Expectations training materials.
  • Models being calm and productive during busy times.
  • Coaches team members to ensure they are knowledgeable on job requirements.
• Neat and Well-Groomed
  • (Clean) Holds team members accountable to the JIB uniform and grooming standards and coaches them when non-compliant.
  • Models looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled.
• Friendly
  • (Friendly) Models acknowledging each guest with a smile, treating everyone with care and respect, always having a positive and friendly attitude.
  • Coaches team members on having a positive, friendly attitude and behaviors.
  • Models and coaches team members on the JIB Hospitality Model.
• Well-Staffed
  • (Clean) Models how to maintain restaurant cleanliness (interior/exterior) and monitors the facilities to ensure it is done on a regular basis.
  • Helps with order taking and cashiering during busy times.
  • Is organized and actively leads and coaches the team on being ready and prepared to serve guests as they arrive.
  • Encourages team members to ask for help, when necessary, to meet guests' needs.
  • Follows the JIB Restaurant Policies and Rules in regard to scheduled working hours, breaks, and timekeeping.
• Food Tastes Great
  • (Food Quality) Monitors quality to ensure the food looks and tastes great and is of high quality.
  • Models and monitors food presentation and coaches team members when necessary.
  • Coaches team members to ensure that the taste, appearance, and temperature standards are met for all products, and retrains when necessary.
• Consistent and Quick Service
  • (Fast) Models a sense of urgency, hustles, greets guests and encourages team members to do the same.
  • Leads and coaches team on how to provide consistent, fast service.
  • Helps with order taking and cashiering during busy times.
• Order Accuracy
  • (Accurate) Models how to communicate and work within a team to ensure order is accurate for the guest, repeats orders following JIB standards.
  • Follows-up on order errors to get to the bottom of problems and works with team to learn from their mistakes and improve.
  • Holds employees accountable to minimal order errors and re-trains them as needed.
• Food Safety
  • (Food Safety/Quality) Makes sure food is safe for the guest by following all food safety and food quality policies and procedures.
  • Follows all hand washing and glove procedures.
  • Completes the Food Safety Checklist each shift.
• Brand Ambassador
  • Has passion for the business and pride in Jack in the Box.
  • Inspires team members to embrace the brand.
  • Is proud to represent Jack in the Box.
• Focus on the Guest
  • Treats guests and employees with care and respect.
  • Is passionate about serving the guest.
  • Steps in to help employees when necessary.
  • Has a happy, friendly personality that is engaging to both the guest and other employees.
  • Reads the guest and anticipates their pays attention to guests' verbal and non-verbal communication and addresses them proactively.
  • Handles guest complaints says "Yes" to the Guest without arguing, questioning or assuming the guest is does what is right for the guest.
  • Inspires team to take care of guests and make them the number one priority.
• Team Skills
  • Treats all employees with care and respect.
  • Is a good team player and leader.
  • Has a positive can-do attitude.
  • Is dependable and reliable.
  • Is willing to help others.
  • Keeps calm and does not show signs of stress.
  • Is open and willing to work with and lead people of all backgrounds.
  • Ensures the team provides…