Senior Billings Specialist

Cornerstone OnDemand is seeking a Senior Billing Specialist to join our Order to Cash team. The ideal candidate is a self-starter, detail oriented, honest, hardworking individual, able to multi-task and successfully communicate with internal departments and management on a daily basis.

• Process sales orders in our CRM system from complex, international customer agreements (including amendments and corrections)
• Creation of quotes and opportunities in salesforce to match contract amendments and match billing schedule requirements
• Communicate regularly with internal and external individuals as it relates to billing/invoicing activities
• Participate in working the billing ops queue in SFDC and oracle
• Manage e-invoicing requirements including reconciliation of payment applications, error review and credit/rebill as required
• Ensure invoicing to customers is performed timely and accurately
• Investigate and resolve billing queries
• Audit and review sales orders
• Issue refunds and billing adjustments
• Review unbilled items and contracts at month end and calculate and enter accruals, assist with month end responsibilities
• Prepare billing reports, sales reports and reconciliations
• Assist with month end responsibilities
• Partner with the Collections Team to identify billing issues and resolutions
• Participate in updating billing policies and procedures
• Assist in special projects as needed
• Engage in identifying and implementing process improvements
• Consideration for privacy and security obligations

• 3+ years of billing, accounts receivable or accounting experience
• Self-starter disposition with strong organizational and communication skills
• Strong computer skills are necessary, including Excel
• Extra dose of awesome if you have... Experience in the technology and/or software industry
• Experience with subscription management platforms
• Experience with contract review
• Experience with Oracle and/or Salesforce
• General accounting experience