Senior Product Operations Manager

As one of the first pioneers of earned wage access, our passion at Earn In is building products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks.

We’re fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We’re growing fast and are excited to continue bringing world-class talent onboard to help shape the next chapter of our growth journey.

As a Senior Operations and Strategy Manager, you’ll help bring our mission to life. You’ll shape business strategy and success from the ground up, covering customer insights, go-to-market, customer adoption, product, and operations. Earn In is making AI-native work a core capability. It’s how we design, build, and ship, not an initiative. In this role, you’ll apply that to how the business runs.

You’ll operate like an early general manager: understanding business economics, defining strategy, and breaking big goals into work that gets done. As Earn In adds business units, you may be placed where the need is greatest. You’ll influence and develop the strategies for how Earn In becomes a market leader. That includes defining new bets, incubating 0-1 experiments, scoping partnership opportunities, and executing on initiatives that drive growth and adoption.

You’ll be both a strategist and a builder, and you’ll employ everything in your toolkit to architect strategy, discover new insights, and drive execution. Agents and AI workflows you help put in place will run in production, so they need to be fast, safe, and durable. The people who depend on Earn In to access their pay when it matters most are the reason this work matters.

The Mountain View base salary range for this full-time position is $153,000-$187,000, plus equity and benefits. We determine salary ranges by role, level, and location. This is a hybrid position in Mountain View that requires in-office work 2 days a week.

• Partner with the GMs to define the vision, then own and scale this opportunity with product, sales, operations, business development, finance, and other teams.
• Develop the roadmap and key proof points for B2B initiatives, and work with a small cross-functional team to bring the vision to life.
• Experiment quickly to drive go-to-market and customer adoption, then turn what you learn into scalable playbooks we use going forward.
• Identify where manual work in B2B go-to-market, adoption, and account operations can be replaced with agentic workflows, and partner with engineering to build them.
• Take AI pilots from experiment to production by turning what works into playbooks, templates, and reference implementations other teams can reuse.
• Take pilots that work and make them sustainable, so the next team can run them without starting over.
• Work with business development, sales, and account management on pitch decks and sales content that create new business opportunities.
• Create innovative solutions that drive growth and operational excellence, and implement product testing and roll-outs on the ground. Look at each step of how the B2B business operates and ask: why isn’t an agent doing this?
• Establish and monitor performance metrics, and make results visible and trustworthy.
• Provide regular updates and reports to senior leadership, including the executive team, and build consensus to get new work done.

• Bachelor’s degree required. MBA or Master’s degree is a plus.
• 4+…