Content Designer II

Description Kforce has a client that is seeking a Content Designer II in Mountain View, CA.

Summary:

A client with Kforce is seeking a Content Designer II to join the Customer Success Content team to create clear, accurate, and scalable content that helps customers confidently manage their business accounting needs with Quick Books. You will partner with Product Managers, Product Designers, and cross-functional teams to design Expert and Customer-centered content across Quick Books experiences while using AI-powered tools to improve quality and efficiency.

Responsibilities:
* Document product functionality, troubleshooting, and best practices through research, cross-functional teamwork and hands-on product testing
* Partner with Product Managers, Product Designers, and cross-functional teams to deliver clear, accurate, and customer-centered content
* Use AI-powered tools to create and refine high-quality content efficiently
* Ensure content meets accessibility, legal, style, and quality standards
* Contribute to content strategy discussions and planning to support short and long-term objectives and goals
* Improve content through customer and expert feedback, analytics, and best practices Requirements
* Bachelor's degree or equivalent professional experience
* 3-5 years of experience in content design, technical writing, or a related field
* Experience creating content for software products or digital experiences
* Comfortable using AI tools to draft, refine, and optimize content
* Strong collaboration, editing, organization, and communication skills
* Experience with fintech, banking, payments, bookkeeping, or financial products is a plus

Job Type Contract Compensation
33 - $43