Music School Administrative Manager

Join to apply for the Music School Administrative Manager role at Opus 1 Music Studio
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We are looking for an experienced administrative manager with proven customer service, sales and complex scheduling experience.

Opus 1 Music Studio is a top‑rated music school with close to 10,000 sq ft of studio space and over 1,000 students. Located in Palo Alto and Mountain View, we offer private and group lessons for piano, violin, viola, cello, voice, ukulele, and guitar.

• Deliver exceptional customer service through phone, SMS, email, and in‑person.
• Manage complex scheduling for multiple rooms, locations, teachers and students.
• Respond to and follow up on customer inquiries, converting trial students into long‑term members.
• Support membership retention and growth initiatives.
• Assist customers with lesson cancellations and rescheduling while enforcing school policies.
• Collaborate on the planning and execution of recitals and events.
• Handle other projects and duties as assigned.

• Proven experience managing complex schedules.
• Quick learner of new software platforms.
• Availability for onsite work on weekdays (1 pm‑9 pm) and weekends (8:45 am‑4:45 pm).
• Strong customer service and sales skills.
• Familiarity with online scheduling tools and office software.
• Ability to multitask in a fast‑paced environment.
• Strong work ethic and sense of responsibility.
• Professionalism and courtesy in all interactions.
• Excellent communication skills in English.

• Background in music programs or education.
• Experience in early childhood education.
• Sales experience and conflict resolution skills.
• Proficiency in foreign languages such as Chinese, Korean, or French.

Combination of weekday and weekend shifts as mentioned above.

Multiple locations; onsite work required.

$25 – $35 per hour.

Mid‑Senior level.

Full‑time.

Project Management and Information Technology.

If you meet the requirements and are excited about the opportunity to join our team, please apply with your resume and cover letter. We look forward to meeting you!