Temporary Services: Patient Access Rep-Pell

The Patient Access Rep plays a crucial role in ensuring smooth and efficient patient interactions within the healthcare facility. This position involves managing patient appointments, registrations, and check‑ins, as well as providing excellent customer service to patients and their families. The Patient Encounter Specialist collaborates with various departments to coordinate patient care and ensures accurate documentation of patient encounters.

• Patient Registration:
  Greet and assist patients during the registration process, collect and verify patient demographic and insurance information, and enter patient data accurately into the electronic medical records system.
• Appointment Scheduling:
  Schedule patient appointments according to provider availability, confirm appointments via phone or email and provide necessary instructions to patients.
• Check‑In/Check‑Out Process:
  Manage patient check‑in and check‑out procedures efficiently, collect co‑payments or payments for services rendered, and coordinate with clinical staff to ensure timely rooming of patients.
• Customer Service:
  Provide friendly and professional assistance to patients and visitors, address patient inquiries, concerns, and complaints in a timely manner, and maintain a welcoming and organized reception area.
• Collaboration:
  
  Communicate effectively with clinical staff, administrative personnel, and other departments to coordinate patient care and assist in facilitating referrals to specialists or other healthcare providers as needed.
• Documentation:
  Ensure accurate and complete documentation of patient encounters, maintain confidentiality, and comply with HIPAA regulations in handling patient information.

Schedule:

Monday - Friday (Every other weekend)

Location:

Pell City

UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, religion, and veteran’s status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB’s Assistant Vice President and Senior Title IX Coordinator.

The Title IX notice of nondiscrimination is located /titleix.