Front Desk Agent

Job Overview

Full-Time Front Desk Agent

Our team is looking to add an upbeat individual to manage all aspects of front desk operations and be a key point of reference for guests and vendors. The role requires professionalism and courtesy, outstanding communication skills, and the ability to thrive in a fast‑paced environment.

The position may require flexible scheduling availability.

• Check‑in/Check‑out hotel guests
• Process all payments in accordance with hotel requirements
• Provide information and assistance to all guests and vendors
• Prepare all necessary reports during each shift for the management team

• Highly motivated team player with strong initiative and desire for achievement
• Effective problem‑solving skills, including anticipating, preventing, identifying, and resolving issues as necessary
• Ability to work well in stressful situations
• Readily available and approachable while providing excellent guest service

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours scheduled each week is variable and is based on guest occupancy, season, staffing and other factors;
Island Hospitality is unable to guarantee a specific number of work hours per week.

Island Hospitality is committed to employee development. Employees benefit from a formalized training and development program that provides a clear path for those with a desire and aptitude to thrive in hospitality. New hires can build on prior experience and find growth opportunities within the company through the tools and resources offered.

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans available
• Dependent care FSA
• Identity Theft Protection Insurance
• Commuter benefits including transit & parking
• Pet Insurance
• PTO and payroll incentives for annual wellness exams
• Employee Assistance Program Wellness subscriptions including access to gyms, financial planning, counseling, and legal services
• Paid sick and vacation time
• Family leave
• 401(k) retirement plan – IHM matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
• Incentive‑based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand
• Team member recognition and bonus
• Discounted tickets to theme parks, movies, and other events through Tickets at Work
• Career growth through an in‑house training program with a personalized path
• Referral bonus program to any of our locations

Island Hospitality uses E‑Verify to confirm work authorization in all municipalities where it is required by law.