IT Support Specialist III

What You Will Do

• Keep support inquiries and requests organized and up to date via internal ticketing system (Jira Service Management).
• Push the envelope with AI, and make our product even better by transforming traditional IT support.
• Troubleshoot and resolve complex hardware, software, and networking issues.
• Use a suite of cutting edge tools to automate repetitive manual support tasks.
• Onboard and off‑board new employees, vendors, and contractors.
• Manage user accounts, permissions, and access rights across supported systems.
• Deliver IT and application training to employees, empowering them with the necessary technological resources and expertise to fulfill their responsibilities effectively.
• Provide excellent service to internal clients, ensuring they feel that their problems are understood and addressed quickly, with minimal impact to their productivity.
• Develop and maintain comprehensive documentation, including support workflows, knowledge base articles, and technical guides.
• Identify technological issue trends to proactively prevent problems and develop processes to resolve.
• Provide concise and helpful responses to support requests from all levels of the business.
• Solve problems quickly across multiple platforms like Slack, Okta, Zoom – with minimal downtime for the customer.
• Escalate complex problems to the next level when assistance is required.
• Thrive in an agile environment and be adaptable to work changes that can shift quickly.

• 3+ years of experience in a technical support or customer service environment supporting macOS.
• 3+ years of work experience in first and second level support of systems such as SSO (Okta), GSuite, Atlassian, Slack, MDM (Kandji/Jamf), Zoom, Palo Alto Networks, Global Protect, etc.
• Strong problem solving and troubleshooting skills.
• 5-star customer service mindset.
• Excellent teamwork skills.
• Familiarity with macOS, Windows, Linux, iOS, and Android devices.
• Ability to administer Okta and G‑Suite for day‑to‑day operations.
• Experience working with SSO Systems like Okta, One Login, etc.
• Ability to independently perform root cause analysis and resolve complex issues related to network, access, and general IT.
• Ability to work independently, handle multiple priorities, and eventually lead your own projects once requirements are determined.
• Experience or involvement with IT projects or large initiatives.
• Proficient understanding of internal and external customer requirements.
• Exceptional communication and interpersonal skills to interact with users at all levels of the business.

$100,000 - $125,000

Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.

Moveworks is an AI Assistant that helps all employees find information, automate tasks, and be more productive. We give the entire workforce one interface to get answers and take action across every enterprise system. And for developers, we make it easy to build and deploy AI agents that bring the power of Moveworks to every business process or workflow.

It’s all powered by a pioneering Reasoning Engine paired with an Agentic Automation Engine that, together, are able to handle even the most complex requests by understanding queries, then building and executing intelligent plans to fulfill them — in seconds.

Founded in 2016, Moveworks has raised $315M in funding, and eclipsed $100M in ARR in 2024 thanks to our award‑winning product and team. Along the way, we’ve earned recognition as a leader in the Forrester Wave for Conversational AI Platforms for Employee Services, as a member of the Forbes Cloud 100 and AI 50 lists, and as one of America’s Most Loved Workplaces according to Newsweek.

Today, Moveworks has over 500 employees in six offices globally, and is backed by some of the world's most prominent investors including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more.

Over 350 leading organizations like Marriott, Databricks, Toyota, CVS Health, and Honeywell trust Moveworks to increase operational efficiency, enhance the employee experience, and drive lasting AI transformation.

Come join one of the most innovative teams on the planet!