Project Coordinator

* Gather and maintain project requirement lists.
* Provides weekly project updates including action item updates.
* Schedules and coordinates project reviews and follows up on assigned actions.
* Effectively and accurately communicate status to the project team.
* Assist with maintaining and monitoring project plans, project schedules, work hours and expenditures.
* Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.
* Takes part in organizing, attending and participating in stakeholder meetings.
* Documents and follows up on important actions and decisions from meetings.
* Collaborates with various regional teams responsible for project resources and ticket resolution.
* Assists with daily monitoring of the ticketing system, reassigning tickets where required.
* Produces regular reports as required.
* Assists with identifying trends or recurring problems and escalates to management for resolution.
* Assists with locating and defining new process improvement opportunities.
* Helps to develop and maintain knowledge and skills and keep up-to-date with new processes and procedures.
* Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.
* Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
* Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
* Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.
* Familiarity with Microsoft Excel and Google Suite
* Excellent Communication skills, both verbal and written
* Proactive attitude and dependable
* Excellent customer service skills
* Ability to work both within a team and independently
* Ability to multitask and prioritize workload
* Ability to use good judgment, as well as problem-solving and decision making skills
* Ability to maintain confidentiality and professional decorum
* Understanding or previous experience with ticketing systems and/or project management system
* Understanding of or previous experience in a technology driven environment
* Must have the ability to perform office-related tasks which may include prolonged sitting or standing
* Must have the ability to move from place to place within an office environment
* Must be able to use a computer
* Must have the ability to communicate effectively
* Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
* * Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.*
* * Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
** Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
* Dental provided through Cigna (DPPO & DHMO options)
* Nationwide Vision provided through VSP
* Flexible Spending Account for Health & Dependent Care
* Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
* Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
* Corporate Wellness Program
* Employee Assistance Program
* Wellness Days
* 401k Plan
* Basic Life, Accidental Life, Supplemental Life Insurance
* Short Term & Long Term Disability
* Critical Illness, Critical Hospital, and Voluntary Accident Insurance
* Tuition Reimbursement (available 6 months after start date, capped)
* Paid Time Off (accrued and prorated, maximum of 120 hours annually)
* Paid Holidays
* Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
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