Managed Services Director

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Team Summary
Visa Consulting & Analytics (VCA) drives tangible, impactful and financial results for Visa's clients, including card issuers, acquirers, and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operations and macroeconomics, VCA solves the most strategic problems for our clients.

The VCA team within Japan provides a comprehensive range of consulting services and solutions to our clients in Japan, that address unique challenges in areas such as strategic growth, profitability, risk management and digital strategy.

VCA Managed Services members play a key role in enhancing the partnership with one of Visa Japan’s largest clients by supporting strategic planning and implementation of their most strategic initiatives.

What a Director, Visa Consulting and Analytics does at Visa:
We are currently looking for a Director to lead consulting engagements for our clients in Japan, supporting strategy and new business development in merchant acquiring.

The Director will lead engagements and act as the main focal point, coordinating between the client team, junior team members, other internal local / global stakeholders, and outsourcing partners (as applicable). The Director will be responsible for managing various initiatives between Visa and the client. The Director will be responsible for scoping, proposing, contracting, and delivering projects, and managing team members’ performance and delivery quality.

The full range of responsibilities is detailed below.

Responsibilities

• Drive initiative development to support the client’s acquiring business growth using strategic consulting methodologies (setting key questions and hypotheses doing deep quantitative analyses, and synthesizing recommendations) and aligning with internal stakeholders. Example areas of support include:
• New business development / business strategy
• Merchant acquisition strategy/ acquirer pricing strategy
• New product / business / customer journey design
• System PMO (From business requirements definition to implementation support) for cross-regional teams operating in both English and Japanese
• Go to market strategy design
• Drive high quality the delivery fully leveraging both strategic consulting and IT consulting PMO skills while managing team members various subject matter experts, including data scientists, product specialists, client services representatives both in Japan and in overseas offices.
• Manage the client relationships with both Executives and GMs and key frontline members to deepen the partnership.
• Manage and coach team members, contributing to their growth and career development while ensuring quality of project deliverables
• Develop a fact base of the client processes, assets, and organization to determine future opportunities for collaboration and partnership.
• Create, develop and maintain analytical models and methodologies to contribute to standardized VCA offerings and IP creation
• Continuously build knowledge, surface new insights and produce thought leadership pieces that contribute to practice development and global best practices
• Oversee and manage administrative tasks and project setup including contracting documentation, internal reporting, and completion of compliance procedures.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications

• Having already accumulated a variety of experience, you will be curious about the payments industry and keen to work…