Manager , Business Systems Analysis

Overview

Join Intuit’s Customer Success organization as a BSA Group Manager within the highly talented Expert Network BSA team. This role offers end-to-end accountability for driving initiatives that build an AI-driven expert platform, ultimately helping customers solve their most significant financial challenges. You will be responsible for leading new innovations with a focus on high-quality execution.

As a “village leader,” you will mobilize and rally teams across Customer Success and beyond to deliver new initiatives. Additionally, you will lead and develop a team of highly skilled Business Systems Analysts, fostering their growth and ensuring their collective impact. This includes overseeing the Business Process Reengineering (BPR) function within the team.

We are looking for leaders for whom operations is a towering strength, who have deep experience kicking off initiatives and landing them on the ground. You are an athlete who will wear many hats and work across teams to deliver tangible outcomes. You will engage senior leaders in highly matrixed organizations, consistently show a bias for action driving execution and above all, delivering delightful experiences to our experts, operators and customers.

This role requires a tech-savvy professional with strong experience in AI and a track record of leveraging AI for improving efficiencies within BSA processes.

• Strategic Systems Thinker:
  Facilitate the configuration and requirements of software application capabilities to achieve speed and scale. Possess a detailed understanding of system and process interconnections, including how people and platforms interact.

• Operational Excellence Leader:
  Deliver services and operations efficiently at large scale with speed, certainty, and security, demonstrating an operational excellence mindset.

• Experienced BSA Professional:
  Bring 5 years of experience as a BSA leader in software development or operations within a technology-driven or rapidly evolving supply chain organization.

• SDLC and Business Analysis Expert:
  Demonstrate strong experience across all phases of the Software Development Life Cycle (SDLC) processes, coupled with robust business analysis skills (planning, feasibility assessments, requirements development, testing, problem-solving).

• Process Improvement Driver:
  Utilize advanced knowledge of business process redesign principles and techniques to drive process improvements and solutions across multiple enterprise areas.

• Data-Driven Innovator:
  Employ strong analytical skills to synthesize complex business requirements into scalable solutions aligned with organizational strategy. Proficiently use analytics tools to identify patterns, translate data into actionable insights, and leverage data to explore innovation and influence stakeholders.

• AI and GenAI Acumen:
  Possess experience with AI technologies for process improvement and efficiency gains in BSA processes. Possess advanced knowledge of GenAI technologies and their application to solve business problems, actively assessing technology and process trends for strategic alignment.

• Collaborative Influencer:
  Thrive in a matrix environment, demonstrating the ability to influence and cultivate strong partnerships at all levels.

• Essential Qualities:
  Exhibit maturity, high judgment, negotiation skills, analytical talent, and leadership.

• Education:
  
  Hold an undergraduate degree in computer science, information systems, engineering, or a business discipline. An MBA or advanced degree is preferred.

• Bonus
  
  Experience:
  
  Prior experience as a Business Process Reengineering Architect and/or Business Process Reengineering Program Manager is a plus.

• Strategic Leadership & Planning:

• Define the overall strategic vision for business systems and capabilities within Customer Success, ensuring alignment with Intuit’s strategic goals.

• Guide and empower a team of Principal BSAs and other BSAs in developing and executing long-term capability roadmaps.

• Oversee the portfolio of business problems addressed by the team, ensuring solutions align with business priorities and strategic direction.

• Project & Program Oversight:

• Provide oversight and guidance for system-related…