Lead Executive IT Desktop Technical Support Analyst
Listed on 2026-01-01
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IT/Tech
IT Support, Technical Support
Are you looking to join a fast-paced, dynamic team where you can put your interpersonal skills to use while solving technical problems for our senior leadership team? Intuit is seeking a Customer-Focused Executive Technical Support Staff Analyst 4 for C-Suite Executive Support at their Mountain View headquarters. If you thrive in a culture of lean experimentation and rapid iteration, this could be your next challenge!
The role of the Executive Technical Support Staff Analyst 4 – Executive Support is to assist senior C-Suite Executives and their Executive Administrative Business Partners (EABPs) with all aspects of the corporate computing environment. The analyst must combine an understanding of the latest Mac & Windows technology with firsthand experience. This position will serve as the primary technical resource for all IT support requests, including Outlook Exchange mail/calendar, Gmail, mobile devices, desk phones, and collaboration tools.
Excellent communication and interpersonal skills, along with superior technical expertise, are essential for providing high-touch support to senior executives.
Intuit offers a competitive compensation package, including base pay, bonuses, equity rewards, and benefits. The expected base pay range in the Bay Area is $148,500 - $201,000. Pay is determined based on experience, skills, and location, with ongoing efforts to ensure pay equity.
Minimum Qualifications- 10-15 years of C-Suite senior executive technical support or team lead experience across PC, Mac, iOS, laptops, mobile devices, and core tools.
- Associate's Degree in computer technology or equivalent from a two-year college or technical school.
- Advanced knowledge of Exchange Mail, executive scheduling, Active Directory, software distribution systems, and related technologies.
- Extensive experience with computer systems, applications (including MS Office), hardware, OS X and Windows operating systems, and communication tools.
- Strong understanding of network computing in Windows and OS X environments and networking fundamentals.
- Experience collaborating with Endpoint Engineering and Security teams.
- Proficiency with video conferencing and collaboration platforms such as Cisco, Poly, Slack, and Google Suite.
- Preferred certifications include ITILv4, ACMT, CCT, and CompTIA.
- Experience using AI tools like ChatGPT, Google Gemini, Notebook LM, and Writer.
- Support experience in large enterprise environments (7,000+ employees).
- Excellent problem-solving, diagnosis, and troubleshooting skills.
- Ability to work under pressure, multitask, and communicate effectively with technical and non-technical users.
- Familiarity with security tools, encryption, and triaging.
- Flexibility to work outside regular hours and occasional travel.
This job posting is active and accepting applications.
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