Desktop Support Specialist

Responsibilities

• Test, install, troubleshoot, and maintain desktop hardware and software, such as desktop computers, related peripherals, software applications, and printers.
• Test, install, troubleshoot, and maintain telecommunication hardware and software, such as desktop phone sets, related peripherals, software applications, and City-approved PDAs and cell phones.
• Operate, input data, and perform program/procedure maintenance on designated technology systems; provide documentation, testing, implementation, and maintenance; and provide application support as assigned.
• Interface with end-users; and resolve problems and complaints.
• Develop lesson plans and assist in training staff in desktop software applications.
• May provide recommendations on desktop standards, such as hardware and software, and provide technical support for these platforms and applications.
• Keep current on technical advances in desktop hardware and software related to equipment utilized by the City.
• Evaluate obsolescence of desktop equipment and recommend replacement when appropriate.
• Be familiar with fundamental network and network devices, such as printers, PDAs, etc.
• Transport, install, and configure desktop and technology-related equipment; and maintain departmental equipment inventories.
• Perform other related duties as assigned.

• Associate’s degree in computer science or a related field.
• Two years of progressively responsible experience providing computer help desk service in a professional business or municipal environment.
• Possession and maintenance of a valid CompTIA A+ certificate, Microsoft 365 Certified:
  Modern Desktop Administrator Associate, or equivalent.

This position may be required to work extended or irregular hours. For critical issues, may need to be available for contact after normal business hours.

Associate

Contract

Information Technology

Government Administration