Desktop Technician

Desktop Support Technician, IT Operations Responsibilities

• Test, install, troubleshoot, and maintain desktop hardware and software, such as desktop computers, related peripherals, software applications, and printers.
• Test, install, troubleshoot, and maintain telecommunication hardware and software, such as desktop phone sets, related peripherals, software applications, and City-approved PDAs and cell phones.
• Operate, input data, and perform program/procedure maintenance on designated technology systems; provide documentation, testing, implementation, and maintenance; and provide application support as assigned.
• Interface with end-users; and resolve problems and complaints.
• Develop lesson plans and assist in training staff in desktop software applications.
• May provide recommendations on desktop standards, such as hardware and software, and provide technical support for these platforms and applications.
• Keep current on technical advances in desktop hardware and software related to equipment utilized by the City.
• Evaluate obsolescence of desktop equipment and recommend replacement when appropriate.
• Be familiar with fundamental network and network devices, such as printers, PDAs, etc.
• Transport, install, and configure desktop and technology-related equipment; and maintain departmental equipment inventories.
• Perform other related duties as assigned.

A+, AND N+ (NETWORK+ CERTIFICATION)

Mid-Senior level

Contract

Information Technology

Government Administration

Mountain View, CA

$33.00-$40.00 3 weeks ago