Senior Product Manager, eCommerce Customer Experience

Senior Product Manager, eCommerce Customer Experience

Job Title: Senior Product Manager, eCommerce Customer Experience
Location: Mountain View, CA (Onsite)
Duration: 12+ month contract (hire + multi-extension capability)
Rate: $70.00 /hr. W2 only — C2C not supported

Our client is a global leader in technology, opening new possibilities for people everywhere. Since its establishment in 1969, the company has grown into one of the world’s leading technology firms and is recognized as one of the top 10 global brands. Through relentless innovation and discovery, they are transforming the worlds of TVs, smartphones, wearable devices, tablets, cameras, digital appliances, network systems, and much more.

• Product Lifecycle Management:
  Take ownership of product planning and execution throughout the entire product lifecycle, from gathering and prioritizing customer requirements to defining the product vision and ensuring revenue goals are met.
• Customer Journey Optimization:
  Drive enhancements across the complete customer experience journey, including the home page, product marketing pages, product listing pages (PLPs), cart, and checkout processes.
• Conversion & Sales Driver:
  Spearhead initiatives using customer service chat bots and agents to deepen customer connection and maximize sales conversion rates.
• Requirement Translation:
  Author detailed user stories, acceptance criteria, and technical requirements, collaborating closely with Engineering (Dev/QA), UX design, business stakeholders, and external third-party partners to manage requests to completion.
• Go-to-Market Strategy:
  Develop and implement effective company-wide go-to-market plans, coordinating execution with cross-functional internal teams and external partners.
• Data-Centric Decision Making:
  Leverage data from competitive intelligence, A/B testing, customer behavior analysis, and contact center tickets to make informed product decisions; define and ensure product quality expectations are met across the team.
• Collaboration:
  
  Work closely with customer service, engineering, UX designers, and marketing teams to align product efforts with overall business objectives.
• Strategic Alignment:
  Internalize and deeply understand the company’s mission and strategies, aligning the eCommerce team’s objectives with broader company goals.

• eCommerce Product Management Expertise:
  Proven experience in eCommerce website product management, with specific focus on managing and optimizing the customer experience journey from the home page through cart and checkout.
• Behavioral Insights:
  Strong analytical skills with experience translating insights from visitor behavior, trends, chat bot interactions, and mobile shopping app experiences into actionable product enhancements.
• Execution &
  
  Collaboration:
  
  Demonstrated ability to gather requirements, convert them into actionable stories and acceptance criteria, and manage the execution lifecycle in close collaboration with engineering, UX designers, business stakeholders, and external third-party partners.
• Communication
  
  Skills:
  
  Excellent verbal, written communication skills, and executive presentation abilities.
• Technical & Tool Familiarity:
  Hands‑on experience with relevant product management tools, including Confluence and Jira, and familiarity with A/B testing techniques.