Director, Program Management - Strategic Projects

Director, Program Management - Strategic Projects

Mountain View, CA

About Skylo

Skylo is a global Non-Terrestrial Network service provider based in Mountain View, CA, offering a service that allows smartphone and IoT cellular devices to connect directly over existing satellites.

Skylo’s direct-to-device service is now live on millions of activated devices across five continents, with more than 60 million square kilometers of coverage, in partnership with multiple satellite operators, mobile network operators (MNOs), Tier-1 chipset makers, and OEMs. Devices connected over satellite are managed and served by Skylo's commercial NTN vRAN, featuring a 3

GPP standards-based cloud-native base station and core. Skylo provides anywhere, anytime connectivity solution that seamlessly roams between terrestrial and satellite networks. Our focus is on enabling connected services for people outdoors and connected workflows across three main verticals: mass-market consumer devices, automotive, and industrial IoT.

This role is based in our Mountain View, CA office and requires being onsite 4–5 days per week

Summary Of How You Will Impact Skylo

Skylo is seeking a Director of Program Management for customer onboarding journey through launch. This role will be responsible for helping to organize, define and ensure customer success through the entire customer journey and lifecycle. This person will be responsible for providing internal and external visibility for all aspects of the program, including tools & dashboards and pro-active tracking of results.

This is a highly cross functional role spanning sales, engineering, operations, marketing, legal and other groups within the organization. This role combines both strategic leadership and tactical execution, ensuring that day-to-day activities are carried out effectively. This role has executive level attention within the organization and will be responsible for ensuring our customer success.

How You Will Contribute

• Own the customer onboarding, execution and launch journey from engagement through deployment and launch, ensuring alignment across teams, clients, and touchpoints.

• Ensure Skylo’s customer and partner satisfaction with onboarding and new program launches

• Create custom dashboards and reporting tools to provide complete transparency and visibility of the project to anyone at any time associated with the project

• Set clear onboarding milestones and success metrics, ensuring smooth transitions from sales to implementation.

• Act as an effective point of communication and escalation for partner issues, collaborating cross-functionally to resolve challenges.

• Build and maintain strong, long-lasting relationships with key external stakeholders, serving as their advocate within Skylo

• Coordinate with internal Skylo resources to ensure there is a cohesive customer or partner implementation plan across engineering, product, finance, and other domains

What We Look For

• 15+ years of experience in Program Management (external facing), Customer Success, Customer Onboarding, or a related role

• Proven ability to build and maintain relationships at senior management/executive levels.

• Ability to handle complex, cross functional program execution

• Strong leadership skills with a history of building and managing high-performing teams.

• Strategic thinker with a track record of meeting or exceeding retention and growth targets.

• Excellent communication, interpersonal, and problem-solving skills.

• Ability to confidently represent your point of view to senior leadership and influence cross-functional teams.

• Experience with program management tools and technologies, including JIRA.

• Comfortable in fast-paced, dynamic environments, adapting quickly to changing priorities.

What We Offer

With employees working across three continents, Skylo is proud to be an equal opportunity employer dedicated to building an inclusive and diverse workforce. Our worldwide and inclusive culture encourages a flexible approach to work, and we also offer an attractive range benefits such as:

• Competitive compensation packages including a stock option based equity program

• Monthly allowances for wellness…