Network Operations Field Technician

Assisting in critical network infrastructure environment maintenance tasks

Conducting IDF commissioning audit (Handoff/Closeout)

Correctly label racks/IDFs

Assisting in updating existing QC SOP, & MOP documents

Deploying base config on network devices as needed

Following existing methods of procedure (MOP)

Handling patching requests copper and fiber

IDF clean-up hygiene tasks at assigned location(s)

Performing MDF/IDF audits and JR audits

Performing basic troubleshooting of break fix issues

Performing basic troubleshooting during an outage

Performing IDF audit remediation as directed

Supporting projects requested by manager

Providing support for change requests (CRs)

Providing support for power shutdowns

Rack-mounting switches and routers

Reviewing and comment on MOPs

Testing and troubleshoot basic copper and fiber links

Testing and troubleshoot complex multipoint circuits

Updating commonly used documents (Rack docs, Fiber mapping, Netcracker, Double Helix)

Participating in the on-call rotation once training is completed

High School Diploma or GED equivalent

Effective time management skills and the ability to work independently

Effective written and verbal communication skills

Must have reliable/personal transportation

Keen attention to detail is required

Ability to read and understand maps/diagrams

Must be able to lift 75 pounds

Certifications in technology specific areas, networking, or management preferred

Experience installing Cisco equipment

Certifications preferred: A+, N+, S+, (CompTIA Certs), MCP

Experience using ITSM tools, ticketing systems, and reporting

Experience with Google tools preferred (Google Sheets)