Senior Manager, Partner Product Enablement & Advocacy

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

This is a high-impact opportunity to sit at the intersection of product management, partner enablement, and customer advocacy within one of Service Now's most strategically important and high-growth business units. As Senior Manager, Partner Product Enablement & Advocacy, you will be the outbound voice of AI Product Management to the Employee Works from Service Now partner ecosystem, equipping partners to position, demo, implement, and sell our products with confidence, while bringing partner feedback back to shape what we build.

Partners are customers of ours too. They invest in our platform, build practices around it, and put their reputations on the outcomes they deliver. You will treat them that way: advocating for their needs inside the business, closing the loop on what they tell us, and making sure the partner experience is as strong as the end-customer experience. You will also support the GVP of AI Product Management in partner executive engagements and help draft the executive communications that go out under the GVP's name.

This role reports to the Chief of Staff to the GVP of AI Product Management, within the APEX organization, and follows a hybrid work model. The role is Bay Area based, preferably out of the Employee Works from Service Now office in Mountain View, CA.

• Translate product strategy, roadmap, and release priorities into clear, partner-ready messaging, so partners understand what is shipping, why it matters, and how to position it

• Serve as the day-to-day product point of contact for a defined set of strategic partners (e.g., priority GSIs, resellers, and technology partners), ensuring they have timely, accurate, and consistent product information

• Develop and maintain the partner-facing product narrative, including packaging and positioning, competitive differentiation, and ideal use cases, in partnership with Product Marketing and Sales

• Prepare product leadership for partner engagements with briefings, talk tracks, and follow-through on commitments made

• Help define and test partner readiness for new capabilities and releases: packaging, documentation, deployment guides, support escalation paths, and operational playbooks

• Lead partner early access programs to gather feedback and validate new product capabilities before general availability

• Lead partner adoption efforts for new releases and major capabilities, including announcements, release notes, and demo assets

• Design and deliver enablement programs that take partners from awareness to certified, including training curriculum, demo kits, solution guides, battle cards, and reference architectures

• Deliver live product demos and workshops to partner sales, pre-sales, and delivery teams, and equip partners to run compelling demos on their own

• Equip partner sales, pre-sales, and delivery teams with talk tracks, discovery questions, ROI narratives, competitive objection handling, implementation checklists, and troubleshooting guides

• Create…