Technical Scrum Master

Thought Spot is a Data & AI platform that helps companies turn data into enterprise advantage. We're Gartner MQ leaders with more than 1,000 customers globally and offices in Mountain View, Chicago, London, Bangalore, Sydney, and Tokyo.

Technical Scrum Master - Business Technology Team
Position Overview
We are seeking an experienced Technical Scrum Master with 6-8 years of experience to lead and coordinate Salesforce (SFDC) development projects. This role will closely work with a team of Salesforce administrators, developers, business analysts and leadership team, to ensure smooth and timely project planning , delivery and communication. The ideal candidate will be adept at managing project timelines, facilitating Agile processes, and driving cross-functional collaboration.

• Lead and manage Salesforce development projects, ensuring on-time and within-scope delivery.
• Collaborate closely with administrators, developers, business analysts, and business stakeholders.
• Develop and maintain project plans, timelines, and risk mitigation plans.
• Remove impediments and blockers to ensure the team’s progress and project delivery.
• Monitor sprint velocity and team performance metrics to identify areas for improvement.
• Ensure alignment between business goals and technical solutions by facilitating effective communication between business stakeholders and technical teams.
• Track project progress, manage risks, and resolve issues to keep projects on track.
• Promote Agile best practices and continuous improvement within the team.
• Utilize project management tools such as JIRA for tracking tasks and progress.
• Communicate project status, risks, and milestones to stakeholders and leadership.
• Ensure documentation of project processes and deliverables.
• Support change management activities and user adoption strategies for Salesforce releases.
• Coordinate and manage UAT (User Acceptance Testing) cycles with business users.
• Support post-implementation activities, including retrospectives and lessons learned.

Qualifications :

• 6-8 years of experience as a Project Manager or Scrum Master, preferably in Salesforce (SFDC) environments.
• Strong understanding of Agile software development methodologies and scrum practices.
• Experience managing project timelines, creating Gantt charts, and using project management tools (e.g., JIRA).
• Excellent facilitation skills for scrum meetings and stakeholder communications.
• Experience coordinating with Salesforce teams (administrators, developers, business analysts).
• Experience with Salesforce release management, sandboxes, and deployment strategies.
• Ability to adapt and respond to changing business priorities and requirements.
• Experience working with distributed or remote teams.
• Strong conflict resolution and negotiation skills.
• Excellent written and verbal communication skills for stakeholder management and reporting.
• Strong organizational, problem-solving, and interpersonal skills.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Certified Scrum Master (CSM) is a plus.
• Salesforce Administrator certification is a plus, but not mandatory.

Spotters are expected in-office 3+ days per week to be part of the energy of their local team. Momentum compounds when we're in the room together with faster decisions, sharper problem-solving, and the kind of peer learning that doesn't happen over a screen. Being in-office is our default way of working, with flexibility available where it's genuinely needed.

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