User Experience Researcher

Job Title:

User Experience Researcher

Position

Description:

Protingent Staffing has an exciting contract User Experience Researcher with our client located in Sunnyvale, CA.

As part of the User Experience (UX) ecosystem supporting the internal Learning Management System (LMS), the Human Factors & Interaction Designer (Digital Learning) works closely with Product Management, Interaction Design, Visual Design, and Engineering to ensure learning experiences are safe, effective, and highly usable. The individual conducts user research, analyzes workflows, evaluates usability risks, and synthesizes insights into actionable requirements. This role contributes primarily to human factors and usability engineering while also supporting interaction and visual design tasks when needed to ensure cohesive, on-brand user experiences.

Plan, execute, and synthesize user research including interviews, observations, simulations, task analyses, surveys, and persona development to understand user interactions with digital learning workflows. Conduct usability evaluations across development stages, from early prototypes to validation-ready experiences, documenting findings and clear recommendations. Analyze and compile results of research and usability testing into concise, transferable formats; communicate insights to product teams and leadership.

Contribute to workflow and user interface design by providing usability-driven recommendations to mitigate user errors and reduce cognitive load. Assist in creating and refining UI requirements documents, written specifications, and detailed documentation describing design intent for engineering. Support Interaction and Visual Designers as needed by ensuring alignment with design system patterns, information hierarchy, typography, layout, iconography, and motion principles. Collaborate with product and technical stakeholders to capture requirements, align priorities, and define scopes;

provide schedules and status updates for HF/usability deliverables. Advocate for user needs and usability best practices across cross-functional teams, balancing safety, effectiveness, and business constraints. Support ongoing improvements by tracking usability issues, helping prioritize fixes, and escalating critical risks as appropriate.

• 3-5 years of experience across UX domains, interaction design, and UX research, with demonstrated experience using research to inform shipped digital experiences.
• Demonstrated ability to plan and conduct structured user research and usability evaluations; synthesize findings into actionable recommendations.
• Strong written and verbal communication skills; ability to clearly articulate user needs and design rationale to cross-functional partners.
• Experience producing clear documentation (research plans, protocols, reports, task/workflow analyses, usability issue/risk analyses, and requirements).
• Ability to collaborate effectively with Product Management, Engineering, Interaction Design, and Visual Design in fast-paced, ambiguous environments.
• Familiarity with digital collaboration and research tools (e.g., Qualtrics, Mural, Smartsheet or similar).
• Required Education and Training Bachelor’s degree in Human Factors Engineering, Cognitive Psychology, Human-Computer Interaction (HCI), Human-Centered Design, Computer Science (HCI emphasis), or related field. Master’s degree preferred.

• Experience supporting or contributing to design systems and evolving UI patterns based on user needs.
• Proficiency with modern design and prototyping tools (e.g., Figma, Sketch, Zeplin, InVision, Framer, or similar).
• Experience iterating on digital products while balancing user, engineering, and…