Sports Program Manager

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* Job Summary:

** Join Exos and play a pivotal role in delivering exceptional sports programs that enhance the well-being and engagement of a large, diverse community for our global client.  As a Sports Program Manager, you'll be a vital part of our on-site team, ensuring the seamless execution and optimization of sports programs while prioritizing an unparalleled user experience. Reporting to the Director of Operations, you'll leverage your strategic thinking, problem-solving skills, and collaborative spirit to make a tangible impact.  

We seek proactive, adaptable individuals who are eager to learn and contribute to the evolution of our programs. You'll manage diverse projects, lead cross-functional teams, and navigate ambiguity with confidence. If you're passionate about creating impactful sports experiences and possess the drive to excel, we want to hear from you.
* Program Leadership & Execution:  + Lead the planning and execution of high-quality in-person sports events and leagues, ensuring alignment with program objectives and user satisfaction.  + Coordinate with internal teams, stakeholders, and external partners to deliver seamless and engaging experiences.  + Develop and implement standardized procedures to ensure consistent service delivery across all sports programs.  + Manage program budgets effectively, ensuring optimal resource allocation and financial accountability.
* Operational Excellence & User

Experience:

+ Maintain meticulous organizational systems to ensure efficient program execution and timely completion of tasks.  + Partner with Community and Events Managers to support ongoing community initiatives and foster a vibrant sports culture.  + Continuously gather user feedback and insights to identify areas for program improvement and innovation.  + Ensure all programs adhere to health and safety regulations and company policies.
* Data-Driven Decision Making:  + Collect, analyze, and interpret program data to identify trends, measure impact, and inform strategic decisions.  + Monitor key performance indicators (KPIs) and report insights to stakeholders, driving continuous improvement.  + Utilize data to optimize program effectiveness and enhance the user experience.
* Problem Solving &

Risk Management:

+ Proactively identify and address potential challenges, navigating shifting priorities and ambiguity with confidence.  + Develop and implement risk mitigation strategies to ensure program continuity and minimize disruptions.  + Serve as the first point of contact for issue resolution, escalating complex issues as needed.  + Make sound decisions based on available information.
* Communication &

Collaboration:

+ Communicate effectively with clients, internal teams, and community groups, tailoring your approach to different audiences.  + Foster strong relationships with stakeholders, building consensus and driving collaboration.  + Clearly articulate complex concepts and strategies, ensuring alignment and understanding.

Qualifications:

* Bachelor's degree or higher.
* 3-5+ years of experience in program management, preferably within a sports environment.
* Current CPR, AED, and First Aid certification.
* Ability to work on-site 3-5 days per week.
* Proven track record of delivering exceptional customer service.
* Strong problem-solving and decision-making skills, with the ability to thrive in ambiguity.
* Demonstrated experience in data and metric tracking for KPI monitoring and reporting.
* Experience in community programming and stakeholder management.
* Excellent organizational, communication, and interpersonal skills.
* Ability to collaborate effectively with cross-functional teams.
* Proficiency in Google Workspace.

Per pay transparency requirements, the compensation for this position ranges from $65,000/year to $90,000/year. Minimum rates may vary based on local wage laws. Pay is dependent on factors including site location, specialty, certifications and work experience as well as other business needs. Exos offers a comprehensive benefits package for all full time employees (all benefits are subject to eligibility requirements), which includes health insurance, life and disability…