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Americas Customer Support Hub Director; Costa Rica)

Job in Mountain View, Santa Clara County, California, 94039, USA
Listing for: EdCast
Full Time position
Listed on 2026-10-11
Job specializations:
  • Management
    Event Management & Planning
Salary/Wage Range or Industry Benchmark: 180000 - 240000 USD Yearly USD 180000.00 240000.00 YEAR
Job Description & How to Apply Below
Position: Americas Customer Support Hub Director (Costa Rica)

Cornerstone is seeking a senior leader to establish and scale the Americas delivery hub. You will build the Costa Rica site, certify teams, and deliver AMER-shift coverage that ensures a seamless customer experience from day one.

You will run the pod-aligned delivery model, partner with Talent Acquisition for hiring waves, and drive onboarding through certification ramps. You will own culture, certifications, and performance metrics, including iCSAT and sentiment gates, with a focus on fast ramp

We would love to welcome a new Americas Customer Support Hub Director (Costa Rica) to our group in Mountain View, CA, United States.

Join us at EdCast as our next Americas Customer Support Hub Director (Costa Rica) in Mountain View, CA, United States.

We are currently recruiting a Americas Customer Support Hub Director (Costa Rica) for our team in Mountain View, CA, United States.

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