Social Community Manager

Social Community Manager

Intuit is looking for a Social Media Community Manager to support its Consumer Group Corporate Communications team and the Turbo Tax brand’s social media platforms.

• Actively engage with consumers across key social channels (e.g., Reddit, Tik Tok, Instagram, X and Threads) on behalf of the Turbo Tax brand to drive positive WOM and build positive brand sentiment
• Work cross-functionally with agency partners and internal stakeholders from marketing, communications, and customer care
• Leverage social listening tools like Brand Watch to synthesize key themes, trends and takeaways from social VOC for Turbo Tax and key competitors to provide updates to senior leadership
• Work effectively, as needed, with senior leadership to handle crises and high‑profile issues deftly, protecting and furthering company and brand reputation
• Draw out key insights from top‑performing content, platform trends, and customer conversation themes. Conceptualize and optimize content accordingly.
• Support the brand social channels, including posting, monitoring and engaging on behalf of the brand.
• Actively seek out under priced opportunities that insert Turbo Tax into culture conversations that drive relevance.
• Provide strategic recommendations on how Turbo Tax can win on social media against a variety of cohorts and new platforms.

• Expert of social media usage, platforms, and community management best practices
• Minimum 4 years experience in a community management or similar role, with a proven track record of analyzing social VOC and developing insightful, actionable reports for senior leaders
• Experience engaging audiences on social platforms including Reddit
• Skilled writer with experience across a diverse portfolio of brands and channels
• Experience using social listening tools (e.g., Brandwatch) to track and monitor trends and themes in social conversations around brands and product categories
• Experience publishing across all major social media platforms for a brand
• Excellent communication skills
• Attention to detail, critical‑thinker, and problem‑solver
• Heart for the customer
• Collaborative self‑starter

Intuit provides a competitive compensation package with a strong pay‑for‑performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job‑related knowledge, skills, experience, and work location.

To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

• Mountain View, CA (Northern California): $158,000 - $214,000
• Southern California: $148,500 - $201,000

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Marketing and Sales
• Industry: Software Development