Head of Community

Thought Spot is a Data & AI platform that helps companies turn data into enterprise advantage. We're Gartner MQ leaders with more than 1,000 customers globally and offices in San Francisco, Mountain View, Chicago, London, Bangalore, and Sydney.

Thought Spot started by giving humans a better way to ask questions of data. Spotter turned that into an AI analyst that reasons over governed enterprise data. Now, with a fast-growing base of practitioners, builders, and champions who live in the product every day, the next step is turning individual users into a connected community that makes each other — and the product — better.

We're looking for the person to build Thought Spot's community function from the ground up, reporting to the CMO. You'll have direct access to Marketing, Product, and Customer Success leadership, Thought Spot's full customer base, and a matrixed team for content and events support from day one.

Your Goal: find what works, launch a flagship community program, and build the playbook to scale it to [placeholder — target member count, champions certified, or engagement metric] within the first year.

What You'll Do

• Own community strategy. Define who this is for, where they gather, and what keeps them coming back — forums, events, champions programs, or something we haven't tried yet.
• Build the gathering places. Stand up the platforms, rituals, and events (in-person and virtual) where users actually want to show up.
• Turn users into advocates. Find your most engaged customers, get them talking to each other, and turn that energy into case studies, referrals, and champions.
• Close the loop with Product. Spend time where users are. Bring what you hear straight back to Product and Marketing — no filter, no delay.
• Make community a growth channel. Work with Growth and PMM so community activity shows up in pipeline, retention, and expansion, not just engagement metrics.
• Build the operating model. Turn what works in year one into a repeatable program the next hire can scale.

Who We're Looking For

• This is a high-ownership role. You'll have the resources of Thought Spot behind you and the freedom to build community the way it should actually work, not the way it's always been done.
• You've built or run a community before — at a startup, an open-source project, a product-led company, or somewhere else entirely.
• You understand that community only works when it works for our users first — if it doesn't move the needle for them, it's noise.
• You think in relationships, not campaigns. You're in this for the long term, not the next quarter's numbers.
• You can run events, forums, and digital programs, and you know which one fits which moment.
• You move fast, test constantly, and don't wait for a detailed brief to get something started.
• You can read data — engagement, retention, advocacy — and use it to double down on what's working.
• You communicate clearly and directly with customers, product teams, and executives alike.
• We value what you've built versus your title or years of experience.

Location: Mountain View or Chicago, hybrid — 3 days in office, 2 days remote.

Spotters are expected in-office 3+ days per week to be part of the energy of their local team. Momentum compounds when we're in the room together with faster decisions, sharper problem-solving, and the kind of peer learning that doesn't happen over a screen. Being in-office is our default way of working, with flexibility available where it's genuinely needed.

The world’s most innovative companies turn to Thought Spot’s AI-Powered Analytics to put data in the hands of everyone, from the C-suite to the frontline. With simple, natural language search and AI, anyone can ask questions, discover insights, and act…