UX Research Program Manager

Location: Mountain View, CA (Hybrid 2-3 days onsite a week)

Duration: 12+ Months (Contract)

We are seeking an experienced UX Research Program Manager with a strong background in managing and scaling research programs, workflows, and operations within consumer product or technology organizations.

This role will focus on building and optimizing research processes, managing end-to-end research workflows, and enabling UX Research teams to operate efficiently across multiple product initiatives.

The ideal candidate will have hands-on experience managing research intake processes, coordinating research timelines and milestones, overseeing research data privacy and handling practices, and facilitating collaboration between researchers and cross-functional product teams.

You will work closely with UX Researchers, Product Managers, Designers, and other stakeholders to ensure research initiatives are well-planned, efficiently executed, and aligned with product priorities.

• Own and manage the end-to-end UX research program lifecycle, from research intake and prioritization through execution and delivery.
• Develop and manage structured research intake processes to capture, evaluate, prioritize, and track incoming research requests.
• Partner with UX Research teams to plan research activities, establish timelines, track milestones, and manage dependencies across multiple projects.
• Coordinate research workflows involving user interviews, usability studies, concept testing, prototype testing, surveys, and other consumer product research initiatives.
• Manage research project schedules, resources, capacity planning, and deliverables to ensure timely execution.
• Establish and maintain standardized research processes, documentation, templates, and operational frameworks.
• Oversee research participant recruitment workflows, scheduling, logistics, and coordination with external research vendors or agencies.
• Ensure appropriate research data privacy, participant consent, data handling, storage, access management, and compliance with internal policies.
• Partner with research teams to manage research repositories, documentation, and knowledge-sharing workflows.
• Facilitate collaboration between UX Researchers, Product Managers, Designers, Engineers, and other cross-functional stakeholders.
• Identify operational bottlenecks and implement process improvements to increase research efficiency and scalability.
• Track research program progress, capacity, timelines, and operational metrics, providing regular updates to stakeholders.
• Support research teams in managing prototype-related research activities and coordinating feedback collection throughout product development.
• Manage relationships with research vendors, external agencies, and participant recruitment platforms.
• Drive continuous improvement in research operations, workflows, and tools.

• 5+ years of experience in UX Research Program Management, Research Operations, or Research Project Management.
• Demonstrated experience managing research-specific workflows and programs within consumer product, technology, or digital product organizations.
• Strong understanding of UX research processes and methodologies, including qualitative and quantitative research.
• Experience managing research intake, prioritization, project tracking, timelines, milestones, and dependencies.
• Experience coordinating research studies involving consumer products, prototypes, usability testing, user interviews, and concept validation.
• Understanding of research data privacy, participant consent, data governance, and secure research data handling practices.
• Experience establishing and optimizing research operations, workflows, processes, and documentation.
• Ability to manage multiple concurrent research initiatives across different product teams.
• Experience coordinating research participants, recruitment vendors, external agencies, and research logistics.
• Familiarity with UX research tools and platforms such as User Testing, User Zoom, Dovetail, Qualtrics, Maze, Optimal Workshop, or similar platforms.
• Strong stakeholder management skills and experience partnering with UX Researchers, Product Managers, Designers, and Engineering teams.
• Excellent organizational, communication, and problem-solving skills.
• Ability to identify operational challenges and proactively develop scalable solutions.

• Experience supporting consumer product research teams within large-scale technology organizations.
• Experience managing research programs involving…