Strategic Account Manager - US Pacific Region

Summary:

As a Strategic Account Manager, you will be responsible for nurturing and expanding relationships with our largest and most strategic enterprise customers. You will act as a trusted advisor, ensuring customer success, driving adoption, and identifying opportunities for significant expansion and upsell within existing accounts. This role requires a deep understanding of our customers' business needs and the ability to align Data Visor's solutions to achieve their strategic objectives, specifically managing accounts up to $10M ARR in aggregate and driving incremental upsell.

• Manage and grow a portfolio of strategic enterprise accounts, focusing on long‑term partnerships and customer success.
• Develop and execute strategic account plans to achieve revenue growth targets within assigned accounts, including significant upsells and expansions.
• Build and maintain strong relationships with key stakeholders at all levels within customer organizations, including C‑level executives.
• Understand customers' business challenges and objectives, and proactively identify opportunities to leverage Data Visor's solutions to drive value and ROI.
• Drive product adoption and ensure customer satisfaction through regular engagement, business reviews, and strategic planning sessions.
• Identify and pursue upsell and cross‑sell opportunities within existing accounts, focusing on expansion into new business units and use cases.
• Collaborate with internal teams, including Customer Success, Product, and Engineering, to ensure customer needs are met and issues are resolved promptly.
• Accurately forecast revenue and growth opportunities within assigned accounts.
• Maintain accurate and up‑to‑date records in
• Lead contract negotiations and renewals for strategic accounts.

• 5+ years of experience in enterprise SaaS sales or account management, with a focus on managing and growing large, strategic accounts.
• Proven track record of successfully managing accounts with up to $10M+ ARR and driving significant upsell revenue.
• Deep understanding of the Fraud/Regtech solutions landscape and the financial services industry.
• Strong executive presence and ability to engage with C‑level and VP‑level executives.
• Excellent communication, presentation, and relationship‑building skills.
• Strategic thinker with the ability to develop and execute account plans that drive growth and customer success.
• Experience with contract negotiations and renewals.
• Strong understanding of SaaS business models and metrics.
• Ability to collaborate effectively with cross‑functional teams.
• Self‑motivated, results‑oriented, and able to thrive in a fast‑paced environment.
• Bachelor’s degree or equivalent experience required.
• US Pacific region, SF Bay Area preferred.

Health Insurance, Stock options, 401k, PTO

Compensation range: US $100,000-$125,000 base salary per year, with an expected total annual package of US $200,000-$250,000.