Strategic Account Manager, Strategic Accounts

Key aspects of the role include:

• Relationship Management:
  Building deep, multi-threaded executive relationships, serving as the primary point of accountability for the overall account.
• Strategic Account Planning: creating and executing long-term account strategy that span quarters (not weeks), aligning cross-functional resources e.g. sales, customer success, product, and executive leadership.
• Revenue Expansion: owning revenue growth and identifying growth opportunities proactively, often before the customer realizes the need.

• Serve as the primary point of contact and trusted advisor for a strategic account and owning the overall account strategy, relationship health, and long-term growth trajectory
• Develop and execute multi-year strategic account plans that align AWS services and solutions with customer business objectives, driving adoption across compute, storage, database, analytics, AI/ML, and generative AI workloads
• Build and maintain deep, multi-threaded executive relationships across all levels of the customer organization
• Drive revenue growth by identifying expansion opportunities, accelerating new workload migrations, and positioning AWS as the preferred cloud platform across the customer's global operations
• Collaborate cross-functionally with AWS specialist teams, solutions architects, partner managers, professional services, and executive leadership to deliver tailored solutions that address complex customer needs
• Lead strategic negotiations for large-scale enterprise agreements, including Enterprise Discount Programs (EDPs), Private Pricing Agreements (PPAs), and Marketplace procurement strategies
• Act as the customer's advocate within Amazon, influencing product roadmaps and service improvements by capturing and communicating customer feedback, feature requests, and competitive insights
• Monitor account health metrics, pipeline development, and revenue attainment against targets, proactively identifying and mitigating risks to retention and growth

• Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field, or Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
• 10+ years of sales or sales management in infrastructure or cloud technology experience
• Experience in managing global stakeholders
• Experience leading and interacting with cross-functional teams
• 5+ years of business development, or account management with a proven ability to deliver results experience

• Experience working with customers on substantial, strategic, and complex software or cloud services/infrastructure deals from opportunity through closure
• Knowledge of AWS services including compute, storage, networking, security, databases, machine learning, and serverless technologies
• Experience designing and executing joint marketing plans with strategic alliance partners with global footprint
• Experience in building and developing a high performance team

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants:
Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.

These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments, restricted stock units (RSUs), and sales incentives. Final compensation will be determined based on factors including experience, qualifications, and…