AV Field Service Technician

Overview

At Electrosonic, our team is composed of passionate, highly intelligent, and energetic individuals who are eager to make a difference. We provide an environment where you will be challenged and inspired daily. If you seek excitement and want to be part of something unique, we invite you to join our Electrosonian family. Together, we will continue to shape the future of technology-driven experiences.

About the role

We are looking for an AV Field Service Technician located in Northern California and supporting the region. This position reports directly to the Field Service Manager, Operations/Service.

The Field Service Technician is responsible for ensuring that Electrosonic clients have the best service experience possible by providing complete service. Your duties will include collecting information, troubleshooting, assessing the fault, making repairs and changes in support of our service customers at all levels. This role includes directly assisting contract and ad hoc customers as well as members of the Electrosonic team during and after installations.

This role requires a detail minded, technically skilled individual; able to think quickly on your feet in a fast-paced environment. You need to be able to follow procedures and checklists but have the confidence to improvise when and where needed.

• Respond to the customer’s location to perform service calls
• Able to quickly perform troubleshooting and repair services
• Identify faulty equipment and convey pertinent details for RMA or possible replacement
• Complete preventative maintenance service calls and complete the associated paperwork
• Provide onsite scouting and evaluation for new systems and upgrades
• Actively collaborate with internal teams across the business to ensure excellent customer satisfaction and superb product and service quality
• Create, update and maintain service reports and necessary support paperwork
• Improve and grow the relationships with customers by assisting with their technology and user experience questions
• Provide clear information to clients in regard to next steps and answer their questions
• Ensure service interactions comply within defined service KPIs and SLAs
• Provide excellent service as part of the service team
• Listening attentively and empathetically to fully engage and understand customer needs
• Provide technical support and site specific knowledge as part of the Global Service Team
• Assist with the technical needs of equipment quotations for service products and/or product repairs

Note:

This list of job responsibilities is not an all-inclusive list, this is a general description. The specific tasks assigned may develop over time as the needs of the team and the customers evolves.

• Ability to effectively prioritize and execute tasks under pressure
• Experience in working for a multi-time zone global company
• Hands on self-starter
• Disciplined with attention to detail
• Intermediate experience with Microsoft suite of products
• Secondary Language is a plus

Field Service Technician 1

• Able to identify and describe typical cables and terminations used in AV systems
• AV System knowledge gained in a service or operational environment
• Hands on experience troubleshooting and supporting a variety of AV systems
• Ability to read, understand and convey schematics from CAD files
• Experience with AV tools, common test equipment, and commissioning requirements
• Basic understanding of network architecture
• Understanding of control system software
• Understanding of DSP and related software
• Understanding of media servers and content streaming
• Understanding of typical digital signage systems and associated networks
• AVIXA CTS Technology Specialist or ability to complete it within 6 months of hire date
• Ability to manage your time and prioritize as situations change
• Assigned tasks are regularly completed within the budgeted time and performed to meet or exceed quality standards established by ESI
• Knowledge of OSHA rules and workplace safety
• Assigned tasks relating to job site work are maintained in an organized and clean manner
• Follows and maintains proper safety practices in accordance with OSHA,…