Senior Software Engineer, Developer

Position: Senior Staff Software Engineer, Developer Experience — Moveworks
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention.

Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description
** This role requires in-office presence in Mountain View, CA 5x/week
** About the Team The Developer Experience team builds platforms that enable developers building on the Moveworks Agentic AI platform. We own the flywheel: more builders more integrations shipped better assistant more demand. We build scalable infrastructure first, then the products on top of it. Platform engineering discipline meets developer-facing product thinking.

The Role You own the technical foundation the team ships on. You design and build the hardest platform problems — generality, scalability, extensibility — while keeping developer experience as the measure. You think in systems. You ship. You bring others along.

What You'll Do Design and build core developer platforms: SDKs, APIs, runtime abstractions, tooling infrastructure, developer-facing services

Own end-to-end delivery of products that increase developer productivity: faster time-to-market, higher-quality artifacts, lower friction

Define platform primitives other products build on — bias toward generality, reliability, clean abstractions

Drive measurable supply metrics: developer activation, integration velocity, artifact quality, ecosystem breadth

Lead technical strategy for your platform areas: roadmap, API design, cross-team alignment

Set the engineering bar: architecture, design standards, observability, operational excellence

Mentor senior engineers; raise the team's technical depth

What We Look For at Senior Staff Level You're a multiplier. You trace developer pain to platform gaps, design general solutions, ship them in ways that unlock categories of use cases. You raise the abstraction level of everything you touch. You shape product decisions from the technical side. Your mentees have gone on to senior roles or owned critical systems.

Qualifications

Required:

12+ years designing, building, operating production systems; significant platform or infrastructure team experience

Experience leading design and multi-year operation of developer platforms that reached 100+ external teams; can point to instances where the platform unlocked new use cases or accelerated velocity by order of magnitude

Deep expertise in distributed systems: reliability, API design, performance, fault tolerance, observability

Strong systems engineer with fluency in production microservices environments at scale

Built general-purpose platforms other engineers depend on; understand what makes an abstraction good vs. leaky

End-to-end ownership: you design, code, debug in production, iterate based on real feedback — not handing off at the design doc Navigate tradeoffs with incomplete data: know when to generalize vs. specialize, when to build vs. integrate, when to move fast vs. lock in design

Understand developer activation funnels and feedback loops that turn builders into core contributors

Nice to Have:
Familiarity with LLM-based architectures or agent orchestration patterns

Experience with enterprise developer environments: auth, sandboxing, compliance, multi-tenancy constraints

For positions in this location, we…