KOL , Meetings & Events Technical Platform Lead

Pay range: 80-100 DOE

We are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences.

To power this ambition with both speed and scale, we are embracing a new product-oriented operating model, allowing business and technology teams to partner side by side in building, advancing, and delivering global capabilities across our enterprise. Cross-functional, empowered Global Capability teams own outcomes-not just outputs-and work from clear capability visions, strategies, and measurable goals. We prioritize user problems, validate solutions through experimentation and data, and iterate quickly to create real value for our users and the business.

As part of this model, you’ll collaborate closely with users, stakeholders, and technical teams across the organization, using discovery and delivery practices to ensure were building the right things, in the right way, at the right time.

The Tech Lead, KOL & External Engagement Platforms, provides hands‑on technical leadership and solution design expertise for the KOL & External Engagement Platforms Global Capability team within the Customer Operations function. Reporting to the Technical Suite Lead, this role serves as the primary technical leader for the capability, partnering closely with the Product Owner, Activation Lead, development teams, and/or vendor teams to ensure capability priorities and global standards.

The KOL & External Engagement Platforms[strong style=”box-sizing: border-box; font-weight: bolder;”] team enables the planning, execution, and performance tracking of events, congresses, speaker programs, and broader engagement activities across KOLs, HCPs, patients, and caregivers. As the Tech Lead, this role is a hands‑on contributor and technical leader, directly involved in designing, building, and delivering solutions for engagement and event management platforms alongside the development team, bringing technical depth and leadership to every stage of the work.

• Partner closely with the KOL & External Engagement Platforms Global Capability Owner to support the design of solutions that solve business problems, providing technical insight on what the technology can and cannot do, effort levels, and tradeoffs.
• Collaborate with the Customer Operations Technical Suite Lead and Architects to contribute to translating capability roadmaps into scalable technology architectures and development plans while assessing feasibility, constraints, dependencies, and risks.
• Convert complex business requirements into clear technical specifications and executable technical work tasks.

• Execute technical activities for the technical team and drive work plans, building, configuration, and integration of software aligned to business needs and technology standards, including:
• HCP Engage Now, Veeva Events Portal, and similar engagement platforms, enabling planning, coordination, and tracking of KOL, HCP, and patient engagement activities.
• Event and congress management platforms (e.g., Spot Me, Cadence), supporting execution and measurement of large-scale events and speaker programs.
• Integration frameworks, enabling connectivity between engagement platforms, CRM systems, analytics platforms, and compliance systems.
• Translate technical requirements into well defined work for the development team, lead agile ceremonies, and ensure…