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Key Account Manage - IS Boeing
Job in
Mountlake Terrace, Snohomish County, Washington, 98043, USA
Listed on 2026-10-24
Listing for:
LATÉCOÈRE
Full Time
position Listed on 2026-10-24
Job specializations:
-
Business
Client Relationship Management, Operations Management, Corporate Strategy, Business Administration
Job Description & How to Apply Below
:
Commercial
II.ROLE
Reportingtothe Chief Salesand Programs Officer ,theKey Account Manager (KAM) ownsthestrategiccommercialrelationshipoftheassignedcustomerportfolioandisaccountableforcommercialperformance,customer satisfaction,profitabilityandlong-termstrategicgrowth.
The Key Account Manager provides leadership, coaching and guidance to the Program Managers, ensuring customer commitments are achieved while balancing operational capabilities, financial performance and strategic business objectives. Reviewing and reporting quarterly to the President program performance.
III.MISSIONSANDRESPONSIBILITIESSTRATEGIC RESPONSIBILITIES
- Develop long-termaccountgrowthstrategiesalignedwiththecompany'sstrategicobjectives.
- Establishexecutivelevelrelationshipswithincustomerorganizationstostrengthenlongtermpartnerships.
- Developandexecutetheaccountstrategyforassignedcustomers.
- Identifygrowthopportunitiesandexpandthebusinessportfolio.
- Leadcommercialnegotiationsandcontractdiscussions.
- Ownaccountprofitabilityandlong-termbusinessperformance.
- Ownpricingstrategyandcommercialproposals.
- Leadstrategicnegotiationsregardingpricing,contracts,long-termagreementsandcommercialclaims.
- Coordinatebidandproposalactivitieswithinternalstakeholders.
- Supportforecastingofsalesandfuturebusinessopportunities.
- Approvecommercialprioritiesforassignedaccounts.
- Actastheexecutivepointofcontactforassignedcustomers.
- Serveastheexecutiveescalationpointforcustomerconcernsrequiringstrategicdecisions.
- Monitorcustomersatisfactionanddevelopactionplans.
- Leadexecutivebusinessreviews.
- Maintainexecutivelevelrelationshipsacrosscustomerorganizations.
- Escalatestrategiccustomerissuesinternally.
- Establishbusinessprioritiesforthe Program Management organization .
- Setperformanceexpectationsfor Program Managers .
- Coachanddevelop Program Managers .
- Ensurealignmentbetweencommercialstrategyandprogramexecution.
- Review Program Managers 'KPIsanddevelopmentplans.
- Supportsuccessionplanningwithinthe Program organization.
- Coordinate with Operations,Engineering,Finance,Supply Chainand Quality .
- Aligncommercialprioritieswithoperationalcapabilitieswithoutcompromisinglong-termcustomerrelationships.
- Ensurecustomerexpectationsremainalignedwithoperationalcapabilitiesandstrategicbusinessobjectives.
- Owncustomeraccountprofitability.
- Leadpricingstrategy.
- Drivemarginimprovementinitiatives.
- Leadannualbusinessplanning.
- Reviewfinancialperformancewith Finance.
- Drivecustomersatisfactionimprovements.
- Identifyopportunitiestoimprovetheoverallcustomerexperienceacrosstheentirevaluestream.
- Promotelessonslearnedacrossaccounts.
- Ensurecompliancewithcompanysafety,environmentalandoperationalpolicies.
- Supportsafeworkpracticesandpromoteastrongsafetyculture.
- Ensureoperationalprocessescomplywithcompanyprocedures,regulatoryrequirementsandcustomerexpectations.
- Participateinauditsandsupportclosureoffindingsandcorrectiveactions.
- Maintaincompliancewithdocumentcontrolandplanninggovernancestandards.
- Revenue
- Gross Margin
- Customer Satisfaction
- Customer Retention
- New Business Awards
- Account Growth
- Customer Scorecard
- Definebusinessprioritiesfor Program Managers .
- Escalatestrategiccustomerissues.
- Leadexecutivecustomernegotiations.
- Approveaccountstrategies.
- Prioritizestrategicopportunities.
- Resolvestrategiccustomerconflicts.
- Recommendinvestmentprioritiesforassignedcustomers.
- Bachelor'sdegreein
Business,Engineeringorrelatedfield(MBA preferred). - 7+yearsofaerospaceaccountorprogrammanagementexperience.
- ExperiencemanagingP&L.
- Excellentleadershipandexecutivecommunicationskills.
- Complywithcompanypoliciesand Codeof Conduct .
- Promoteethicalbehaviorandcustomerfocus.
- Supportacollaborative,high-performance culture.
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