Concierge

Concierge At MBK Senior Living, we're committed to putting people first – our residents and team members. Exceeding expectations and enriching lives drives our day-to-day. And it's all powered by Yoi Shigoto, a Japanese concept that translates to 'good, quality work.' It's more than a mantra. It's part of our company-wide commitment to build trust, set high standards, and develop potential in ourselves and others!

Whether you're looking for a flexible, part-time job or the pathway to a lasting career, you'll find it here at MBK Senior Living–and a whole lot more! When you join the MBK Senior Living team, you'll enjoy:
Impacting lives and building lasting relationships Executing exceptional signature programs in dining, fitness, wellness, and care A supportive community team that encourages personal and professional growth and celebrates your success A fun-filled, energetic environment that's centered in hospitality and high-quality service Competitive salaries Leadership Development, Live In-Person Training, Virtual Training, Individual & Group Trainings All Team Members 401(k) retirement plan with company match up to 4% Employee Assistance Program (EAP) for employees and household members Financial and legal services Educational Loan Assistance & Scholarships Team Member Discount Programs Resources to support your physical, emotional, and financial wellness Free meal per shift Additional Benefits for Full-Time Team Members Comprehensive Medical, Dental, and Vision coverage Multiple medical plan options, including a Health Savings Account (HSA)-eligible plan with company contributions Flexible Spending Accounts (Healthcare and Dependent Care) Commuter Benefits Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage Disability benefits (where applicable and subject to state-specific programs and eligibility requirements) Voluntary Accident, Critical Illness, and Hospital Indemnity Insurance

Wednesday, Friday, Sunday Part Time- 1:30pm-7:pm $19.50-$20.00/hour-DOE

Job Summary:

The Concierge plays a vital role in creating exceptional first impressions and delivering an outstanding experience for customers, team members, families, and professionals. Friendly, professional, and service-oriented, the Concierge ensures that every interaction, in person or by phone, reflects MBK’s mission and values.

• Warm Welcome & First Impressions: Greet residents, families, visitors, and prospects with a friendly, professional demeanor, ensuring everyone feels seen, valued, and supported from the moment they arrive.
• Customer Engagement: Support sales by skillfully directing inquiries, welcoming tours, and creating a smooth, positive experience for residents, families, and guests.
• Communication Hub: Answer and direct incoming calls promptly and courteously, providing accurate information or connecting callers with the appropriate team member.
• Resident & Family Support: Respond to questions and requests from residents and their families, offering assistance or coordinating with other departments to ensure needs are met quickly and efficiently.
• Community Coordination: Maintain knowledge of daily activities, events, and resident services to answer inquiries and share information proactively.
• Operational Support: Assist with administrative tasks such as logging messages, distributing mail and packages, and maintaining an organized and welcoming reception area.
• Safety: Maintain a safe and secure environment for staff, residents, and guests following established safety standards, policies, and procedures.
• Compliance: Understand and comply with Federal, State, and local regulations, and company policies and procedures concerning the department.
• Teamwork: Prom…