Director of Sales - Assisted Living

Job Overview

Director of Sales – Mountlake Terrace Plaza, Mountlake Terrace, WA.
Pay: $45/hour + commission.

Schedule:

Monday – Friday, 9–5.

• Drive community sales efforts, maintaining budgeted occupancy by generating qualified inquiries, tours, and professional referrals (85%).
• Respond to inbound inquiries from websites, walk‑ins, local referral agencies, virtual sales assistant, 24/7 live chat, A Place for Mom, and ; record all activities in the CRM in real time.
• Utilize MBK follow‑up plans to achieve desired communication levels, including scheduling next steps per MBK Hot/Warm/Cold expectations.
• Maintain a complete, real‑time database, ensuring “if it’s not in the database, it didn’t happen.”
• Act as the primary point of contact for prospects, families, or referral agencies until the move‑in process begins; connect relevant team members to forward the sales process.
• Assist the community team with first impressions, inquiry calls, and effective tours with prospects and professionals.
• Work closely with the Executive Director to ensure all community members understand that sales is everyone’s responsibility; conduct training where necessary.
• Conduct daily community walk‑throughs, ensuring the community is ready for all guests, especially prospects and professionals; keep model apartments show‑ready at all times.
• Identify, establish, and maintain positive relationships with industry influencers and key community and strategic partners to secure ongoing referrals and promote the community through outreach and events.
• Maintain MBK professional referral development expectations, targeting 7–10 face‑to‑face interactions weekly; record all visits and next steps within the CRM.
• Determine key referral sources, create and execute a strategy to generate referrals, and plan internal events to showcase the community.
• Create, update, and manage a quarterly Sales and Marketing Plan in collaboration with the Executive Director to generate new leads, advance current leads, and close sales.
• Develop an understanding of annual operating budgets, revenue generation, and value pricing; evaluate current market research and adjust marketing strategy to meet changing conditions.
• Maintain an up‑to‑date CRM with contact information, detailed notes, and scheduled next steps; stay current on all prospect follow‑up, including the MBK 7‑Day New Inquiry Follow‑Up Plan and 7‑Day Tour Follow‑Up Plan.
• Attend, coordinate, and sponsor community networking functions to promote the community’s image.
• Interview, train, manage, evaluate, and resolve problems with Sales Assistant (if applicable) in accordance with community policies and procedures.
• Attend daily stand‑up, weekly sales & marketing meeting with Executive Director, weekly management & leadership meeting, and monthly all‑team member meeting; present sales & marketing initiatives at community meetings.
• Work with Executive Director to price community apartments to maximize revenue and sales; determine other opportunities for increased revenue.

• College degree or relevant experience required;
  Bachelor’s degree coursework in communications, public relations, marketing or a related field highly desirable.
• Sales and marketing experience preferred with a successful track record; ability to work weekends, evenings, and flexible hours.
• Background clearances mandatory; must complete a health screening and provide negative TB test results within the last 6 months.
• Valid state‑issued driver’s license and liability insurance required; solid PC skills and proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Excellent written and verbal communication skills; comfortable speaking in public settings and presenting to small groups.

• Competitive full‑time salary plus performance commission.
• Rich benefits package:
  Medical, Dental, Vision and 401k matching up to 4%.
• Childcare and eldercare assistance; flexible spending accounts.
• Professional development, training, and coaching through our Mentor, Buddy, and Executive Director in training programs.
• Education loan assistance & scholarships.
• Financial and legal services; team member discounts.
• Health and wellness resources.

MBK is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or other protected reason. To request reasonable accommodation, contact