Operations Reporting Manager

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Drive operational performance reporting and analytics across the MEA Air Network, ensuring accurate measurement, monitoring, and continuous improvement of network performance against agreed KPIs. The role is responsible for delivering insightful reports and dashboards, conducting in-depth operational and business analysis, and transforming data into actionable recommendations that enhance efficiency, reduce costs, and support strategic decision-making. Working closely with aviation and operational stakeholders, the Operations Reporting Manager ensures data integrity, identifies performance trends, develops creative analytical solutions, and leads reporting process improvements to support business objectives and maintain the highest operational standards.

• Gather, analyze, and document business requirements from Aviation stakeholders.
• Translate business requirements into reporting, automation, and analytics solutions.
• Facilitate workshops and stakeholder discussions to define KPIs and operational improvement opportunities.

• Lead process improvement initiatives using operational analytics and digital technologies.
• Conduct process assessments and identify efficiency opportunities.
• Measure and report benefits realization from implemented improvements.

• Support and evaluate operational process improvement initiatives.
• Analyze operational data to identify efficiency opportunities and recommend improvement actions.
• Participate in process design, redesign, and continuous improvement activities.
• Monitor and report benefits realized from operational improvement projects.
• Support Aviation performance improvement initiatives through analytical assessment and reporting.
• Extraction of operations performance data from the BAR Data Warehouse (BDW) using COGNOS and Operations Performance Management System (OPMS) system for all network air movements operating within and transiting through the MEA Region.
• Lead Business Intelligence, Advanced Analytics, Artificial Intelligence (AI), and Machine Learning (ML) initiatives across Aviation and Network Operations.
• Develop predictive and prescriptive analytics solutions to improve operational performance, network efficiency, resource utilization, and decision-making. (e.g. Network performance forecasting, Capacity planning, Delay prediction, Resource optimization, Operational risk management)
• Develop enterprise-level dashboards, scorecards, and KPI frameworks.
• Lead data governance, data quality, and data standardization initiatives.
• Design and implement API-based data integration solutions to automate data exchange between operational systems, reporting platforms, and enterprise applications.
• Drive digital transformation through the effective use of Microsoft technologies, cloud analytics platforms, and enterprise data solutions.
• Drive automation initiatives using Power Automate, Power Apps,…