Subject Matter Expert - Mining; Morocco

Position: Subject Matter Expert - Mining (Based in Morocco)
Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio) technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team Our 18,000 employees work in over 60 countries with one corporate mission, to  co-innovate tomorrow . We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Key Responsibilities & Accountabilities:

Support Sales with Specialty Mining Domain knowledge to identify more business opportunities and contribute to OI budget achievement by understanding customers' pain points and challenges as a way of effectively engaging customers.

Build strong customer relationships and deliver customer-centric solutions. For example, solicits customer feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns business process with customer needs

Develop and implement a relationship management plan especially for strategic, complex accounts to build key relationships at local and corporate levels, and help and support project management team PDC to resolve technical execution problems.

Coordinate the engagement of own organization with the customer organization to ensure an effective two-way flow of information and resolution of issues

Consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyze complex customer data

Lead a cross-functional internal team to configure a complex tailored or bespoke product-and-services solution and associated contractual terms that meet the customer’s mid- to long-term needs at a regional and global level

Work collaboratively with other departments (e.g., Business Marketing, Market Intelligence) to improve internal relationships and build strong external customer relationships to develop internal marketing plans

Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision-makers and influencers

Support global teams in the maintenance of the CRM system within the area of responsibility, identifying and communicating opportunities for system improvement that may enhance the management of customer relationships.

Develop a personal network within the business sector and represent the organization at business sector events. Obtain market intelligence and enhance the visibility and reputation of the organization, its products, and its services

Deliver Business Impact by Contributing to Mining business growth through technical expertise, solution development, customer engagement, and proposal support.

Pipeline Growth by Generating and advance qualified Mining opportunities through early customer engagement and solution positioning.

Qualification and

Experience:

Master's Degree or Equivalent Level, preferably in STEM (Science, Technology, Engineering, and Math)
More than 15 years of experience of interpreting strategy and policy in order to set and deliver…