Tour Guide​/Visitor Relations

Tour Guide/Visitor Relations

Job details:

• Posted: 08 December 2025
• Location:
  
  Mukilteo, WA
• Job type:
  Permanent
• Reference: 981746

Job Summary:

Dexian is seeking a Tour Guide/Visitor Relations for an opportunity with a client located in Mukilteo, WA.

Responsibilities:

• Engages customers enthusiastically; supports all aspects of visitor experience to enhance Boeing brand and products.
• Actively creates exceptional experiences for a diverse audience.
• Creates a positive impression of The Boeing Company, reflecting Boeing values in all activities and in all contact with the public.
• Memorizes and delivers extensive scripted material and approved messaging to guests.
• Actively incorporates script updates and new content as required.
• Practices continuous learning with supplemental material and Boeing Company news.
• Leads tour activities with up to 52 attendees and theater presentations with up to 200 attendees.
• Facilitates ticket purchases, guest greeting and briefing, theater tech and other operational assignments in support of these programs.
• Assists visitors with general building way finding and services at both Future of Flight and Everett Factory sites.
• Learns gallery and exhibit content and actively engages with visitors to share information accurately.
• Facilitates interactive experiences with general public, groups and event guests.
• Proactively addresses and/or reports safety issues or concerns.
• Assists with evacuating guests during emergencies and implements safety training practices as needed.
• Works efficiently to optimize program timing and throughput with tours and works collaboratively on position coverage and rotations.
• Works a flexible schedule which may include early mornings, mid-days, and evenings, plus weekends and holidays as tour and event schedules require.
• Completes mandatory training assignments in a timely manner and participates actively in team training and meetings.
• Other duties as assigned.

Requirements:

• 1 or more years' related work experience in a role which required strong customer service and communication skills.
• Experience with a role that requires presenting, training, teaching, or acting in a client facing environment.
• Experience working in a team environment.
• Proven reliability, punctuality and regular attendance.
• Flexible schedule with ability to work early mornings, mid-days, evenings, weekends and holidays.
• Must be able to work in standing or walking positions for up to six (6) hours per shift.
• Six months' experience giving public tours and/or public speaking.
• Six months' experience with technology related to events, exhibits, or POS.
• Proficient with Microsoft Office tools.
• Education typically acquired through basic education (e.g., High School diploma/GED) and typically 4 or more years' related work experience or an equivalent combination of education and experience.
• Current required schedule:
  Thursday through Monday, 100% onsite.
• Punctual attendance and compliance with daily team rotation and break schedules.
• Ability to speak intermittently for 90 minutes at a time, 3-4 times daily.
• Professional written and verbal communication skills, information retention skills.
• Frequent walking on various surfaces and standing.
• Occasional stair climbing/descent.
• Occasional to frequent sitting.
• Occasional grasping/handling and keyboarding/mouse use.
• Limited lifting, reaching, carrying, pushing/pulling up to 20 pounds, gripping, squatting, neck and head rotation, bending and twisting.
• Ability to use: radio, microphone, computer, cell phone, writing implements, cleaning supplies, PPE equipment.
• Successful training completion is a contingency of employment.

Training and Competency Requirements:

• Engages customers proactively – creates a positive impression of The Company, reflecting values in all activities and in all contact with the public.
• Memorizes and delivers scripted material and approved messaging to guests – actively incorporates script updates and new content as required.
• Proficient with gallery and exhibit content and actively engages with visitors to share information accurately.
• Facilitates interactive experiences with general public, groups and event guests as requested.
• Proactively addresses and/or reports safety…