Customer Service Representative

Duration: 6 months, Contract with possible extension

Hours: 33-40 hours/week Thursday-Monday

Location: 100% onsite in Mukilteo, WA

Interview Information:

2 rounds of interviews: 1 phone screen, 1 onsite interview.

The successful candidate:

• Engages with diverse audiences warmly and professionally, consistently displaying hospitality and grace.
• Stays calm and composed under pressure, making strong eye contact and maintaining a friendly, service-oriented communication style.
• Handles difficult customer interactions by resolving complaints quickly and positively, ensuring customer satisfaction.
• Communicates fluently in English, with the ability to engage in additional languages a plus.
• Quickly learns and effectively shares information, helping visitors feel informed and engaged with exhibits and experiences.
• Adapts quickly to new information and consistently follows standard procedures to ensure smooth operations.
• Stands for extended periods (6+ hours), working across various locations such as ticket desk, gallery and other locations as assigned.
• Must maintain punctuality and consistent attendance, ensuring reliable support for visitors.
• Operates event, exhibit, or POS technology with proficiency, using it to enhance the visitor experience.
• Has experience with memorization of scripted material, and teaching or facilitation of learning concepts.
• Prefer experience with technology related to events, exhibits or POS.
• Prior experience with Boeing and/or Boeing Future of Flight is a plus.

Day to Day: This role will focus on Future of Flight operations such as ticket sales and general guest services, and will not be asked to memorize or present scripted material.

Qualifications:

• Six months’ experience working in customer services related position.
• Six months’ experience with technology related to events, exhibits, or POS.
• Proficient with Microsoft Office tools.

Seniority level: Associate

Employment type: Contract

Job function: Customer Service and Administrative

Industries: Aviation and Aerospace Component Manufacturing