Experienced Visitor Relations Tour Guide

Experienced Visitor Relations Tour Guide Company:
Boeing Stores, Inc Boeing is seeking an Experienced Visitor Relations Tour Guide professional to deliver world class experiences at Boeing Future of Flight (BFoF) in Mukilteo, WA. As a world-renowned public facility and one of Puget Sound’s most popular tourist attractions, BFoF typically welcomes more than 300,000 visitors every year to experience tours of the Boeing Everett Factory. Visitor Relations Tour Guides are responsible for learning and presenting detailed Boeing content and scripted material to deliver enhanced experiences such as the Everett Factory Tour, Boeing Backstage Pass, and other interactive presentations.

This role also supports engagement throughout the Future of Flight facility, including ticketing and lobby services, leading STEM activities, and interpretation of gallery and interactive exhibits. In addition to giving tours, responsibilities may involve research, training, and other tour related assignments such as providing executive and academic tours. Visitor Relations team members serve as Brand Ambassadors and must demonstrate active visitor engagement as well as capacity and enthusiasm for learning and sharing accurate information about Boeing products and aviation concepts.

This role may serve as a member of the LOD (lead on duty) team, a rotating role which acts as a daily shift supervisor responsible for overall quality of service and safety standards for site and guest experiences. The optimal candidate for this position will demonstrate a passion for customer-focused interactions among diverse audience groups. They will coordinate with other team members to conduct daily on-time business processes to support Future of Flight priorities.

• Engages customers enthusiastically; supports all aspects of visitor experience to enhance Boeing brand and products
• Actively creates exceptional experiences for a diverse audience
• Creates a positive impression of The Boeing Company, reflecting Boeing values in all activities and in all contact with the public
• Memorizes and delivers extensive scripted material and approved messaging to guests; leads tour activities with up to 52 attendees and theater presentations with up to 200 attendees
• Facilitates ticket purchases, guest greeting and briefing, theater tech and other operational assignments in support of these programs
• Proactively addresses and/or reports safety issues or concerns; assists with evacuating guests during emergencies and implements safety training practices as needed
• Maintains poise under pressure, eye contact and has a friendly communication style, and strong customer service focus
• Serves in a rotation of daily shift supervisors responsible for overall quality of service and safety standards
• Works a flexible schedule which may include early mornings, mid-days, and evenings, plus weekends and holidays as tour and event schedules require;
  Current required schedule:
  Five days per week, 100% onsite
• Other duties as assigned

• Ability to speak intermittently for 90 minutes at a time, up to 4 times daily
• Frequent walking on various surfaces and standing
• Occasional stair climbing/descent
• Occasional to frequent sitting
• Occasional grasping/handling and keyboarding/mouse use
• Limited lifting, reaching, carrying, pushing/pulling up to 25 pounds, gripping, squatting, neck and head rotation, bending and twisting
• Ability to use: radio, microphone, computer, cell phone, writing implements, cleaning supplies, PPE equipment

• 3+ years of experience working in customer service or as a service coordinator in a high volume environment
• 3+ years of experience giving public tours…